Robin Rink
Schaumburg,USA
Summary
Analytical and client-focused operations professional with 10+ years of experience in service provisioning, customer support, and cross-functional project coordination. Skilled in data analysis, reporting, process optimization, CRM management, and SLA compliance. Currently upskilling in SQL, Tableau, and Python to enhance analytical and visualization capabilities. Recognized for improving workflows, enhancing customer satisfaction, and ensuring accuracy in high-volume, detail-sensitive environments. Resourceful Provisioning Specialist recognized for high productivity and efficient completion of tasks. Skilled in network configuration, equipment provisioning, and inventory management. Excel in problem-solving, communication, and teamwork to achieve optimal results in fast-paced environments. Committed to continuous improvement and customer satisfaction through effective collaboration and adaptability.
Overview
11
11
years of professional experience
Work History
Service Provisioning Specialist III
NTT Data (formerly Arkadin)
Schaumburg, IL
01.2015 - Current
- Manage end-to-end provisioning workflows for enterprise clients, ensuring service activations are completed accurately, on schedule, and in compliance with SLA requirements.
- Analyze service request data to identify bottlenecks, implement process improvements, and improve efficiency by 20%.
- Track KPIs and prepare data-driven reports and dashboards for leadership review using advanced Excel functions.
- Maintain CRM records, perform data validation, and generate customer account analytics to support decision-making.
- Facilitate cross-departmental communication across global teams, aligning project timelines with client deliverables.
- Triaged and escalated service activation issues to vendors/carriers, coordinating resolution of provisioning defects.
- Supported ETL and data preparation workflows to maintain database accuracy and enable BI reporting.
- Conducted statistical analysis on service metrics to improve forecasting accuracy and insight generation.
- Led client onboarding, training, and ongoing support, resulting in higher customer retention and satisfaction scores.
- Developed and maintained tracking tools to streamline operations and reduce cross-departmental delays.
- Supervised and onboarded new service team members, enhancing client relationship management and satisfaction.
- Recognized with multiple Star Worker Awards for initiative, analytical problem-solving, and exceptional client service.
- [Optional Earlier Roles / Projects – can be condensed or expanded if needed for target application]
Education
Bachelor of Science - Animal Science
University of Tennessee
Knoxville01.2015
Skills
- Data Analysis & Reporting (Excel Pivot Tables, VLOOKUP, Data Validation)
- Service Provisioning & Order Fulfillment
- CRM Tools, Client Retention & Issue Resolution
- Process Improvement & Workflow Optimization
- KPI Tracking, Performance Metrics & Forecasting
- Project Coordination & Cross-Functional Collaboration
- Confidential Data Management & Compliance
- SLA Monitoring, Triage & Escalation Management
- Vendor & Carrier Coordination
- ETL Processes, Statistical Analysis, and BI Reporting
- Data Tools: Microsoft Excel (Pivot Tables, VLOOKUP, Formulas, Data Cleaning), Tableau (in progress), SQL (in progress), Python (in progress)
- CRM & Customer Tools: Salesforce (or similar), Client Ticketing Systems
- Collaboration Tools: Microsoft Teams, Zoom, WebEx, SharePoint
- Software: Microsoft Office Suite (Outlook, Word, PowerPoint, OneDrive), Adobe Acrobat
- Cloud Storage: Dropbox, Google Drive, iCloud
- Problem solving
- Process improvement
- Service activation
- Attention to detail
- Effective communication
- Customer relationship management
Websites
Professional Development
- Actively upskilling in SQL, Tableau, and Python for data querying, visualization, and automation.
- Completed internal training on CRM systems, process improvement, and client service excellence.
Advocacy & Leadership
- Active Transgender Advocate, supporting health equity and LGBTQ+ inclusion.
- Organized community events and participated in outreach programs to empower marginalized groups.
- Proactively led performance reviews and continual improvement initiatives to enhance service delivery.
- Informally mentored peers and new hires in service provisioning workflows and CRM usage.
Timeline
Service Provisioning Specialist III
NTT Data (formerly Arkadin)
01.2015 - Current
Bachelor of Science - Animal Science
University of Tennessee
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