Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Robin Robbins

Chico,CA

Summary

Seasoned Executive Director with significant expertise in strategic planning, operational management, and team leadership. Demonstrated ability to drive growth via innovative solutions and proactive leadership style. Strengths include strong interpersonal skills, financial acumen, and commitment to fostering positive organizational culture. Notable impact includes turning around underperforming departments and implementing effective strategies for long-term success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Executive Director

Discovery Senior Living~Provincial
Chico, CA
07.2024 - Current
  • Assisted in developing budgets for each departmental unit within the organization.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Authored reports outlining progress on projects or initiatives for senior leadership review.
  • Recommended appropriate staffing techniques to meet demands and manage costs.
  • Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
  • Secured funding from public and private sources through grant writing activities or other fundraising efforts.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Strengthened company business by leading implementation of new projects and procedures.
  • Developed marketing strategies to promote the organization's mission throughout the community.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.

Executive Director

Atria Senior Living
Chico, CA
01.2023 - 07.2024
  • Multi Unit-Northern California
  • Developed and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary
  • Ensure adherence to the Resident's Bill of Rights
  • Interview, hire, orient, train, supervise and evaluate staff
  • Recommended appropriate staffing techniques to meet demands and manage costs.
  • Identified needs of customers promptly and efficiently.
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Successfully improved employment turnover through creating incentive and training programs.

Director of Catering Sales

Sheraton Hotels & Resorts
Redding, CA
11.2022 - 02.2023
  • Responsible for proactively soliciting group/catering business
  • The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential
  • Actively up-sells each business opportunity to maximize revenue for individual properties
  • Aligns customer profile with the appropriate product
  • Achieves personal and team related revenue goals
  • Verifies that business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards of excellence
  • Creates opportunities to grow the account base through customer interactions
  • Attended industry conventions and trade shows to stay current on industry trends and build relationships with potential clients.
  • Built strong relationships with existing customers by providing excellent customer service throughout their entire event planning process.
  • Negotiated contracts with vendors for food supplies at competitive prices.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Established details of sold catering events with clients and followed up personally, resulting in satisfied clients.

Director of Services-Multi Unit

Windsor Chico Creek Care and Rehabilitation
Chico, CA
01.2015 - 11.2022
  • Company Overview: Working for the largest Convalescent Facility in Northern California
  • I oversaw three facilities with a resident census of 380
  • I ensured a safe and healthy environment using proper staffing, in-servicing, and positive coaching
  • I not only met State standards but far exceeded those standards
  • Creating a work environment of high energy, sense of urgency and positivity helped our team in providing care during the fire in Susanville as well as Paradise
  • My crew worked as a family to provide support and care to employees, our community and most importantly residents
  • I have now built an even more reliable, effective staff during Covid-19
  • Sales Driven Leadership, Increased NOI year over year
  • Resident Satisfaction percentage increase 30% in first 6 months
  • Worked with the team to improve Title 22 violations through in servicing and training
  • Working for the largest Convalescent Facility in Northern California
  • Facilitated communication between different teams within the organization regarding changes in policies or procedures impacting services provided.
  • Provided leadership in managing staff responsible for delivering services to clients.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Managing Executive

Five Guys Burgers and Fries Corporate
Twentynine Palms Marine Corps Base, CA
06.2012 - 01.2015
  • Formulated fruitful business development strategies to ensure long-term success
  • Set standards and objectives for different stores and departments
  • Optimize and oversee operations to ensure efficiency
  • Lead a team of store managers towards effective collaboration and attainment of goals
  • Undertake sound financial management to ensure stores are profitable and stay within budget
  • Ensure compliance with company's policies and operational guidelines
  • Deal with problems by providing creative and practical solutions
  • Evaluate performance using key metrics and address issues to improve it
  • Report to senior executives on progress and issues
  • Facilitated training sessions for staff members on topics such as customer service techniques, conflict resolution skills.
  • Implemented rigorous performance metrics to evaluate and improve team productivity and service quality.
  • Analyzed financial reports to track performance against objectives, making adjustments to strategies as necessary.
  • Provided leadership in developing long-term organizational goals.

Area Operations Manager-Multi Unit

Starbucks
Palm Springs, CA
02.2011 - 05.2012
  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Plan and review compensation actions; enforcing policies and procedures
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
  • Analyze process workflow, employee and space requirements and equipment layout; implement changes
  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
  • Visited regional locations to verify full functionality and operational effectiveness.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored progress by establishing plans, budgets and measuring results.

Area Director of Operations-Multi Unit

Del Taco
Los Angeles, CA
10.2007 - 02.2011
  • Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement
  • Support the company in production planning and making sure the business is adequately resourced
  • Identifying any skills gaps in the organisation and undertaking a recruitment programme to support this
  • Training of staff and managers to ensure that everyone is performing adequately in their role
  • Providing a leadership support function to teams and motivating staff to achieve production goals
  • Managing budgets and costs effectively in respect of the planning process
  • Acting as a liaison to senior management and board of directors to keep them up to date with shop floor matters
  • Ensuring key performance indicators are in place and production targets are met
  • Implementation of any new policies and procedures relating to the production process
  • Introducing and managing in-house IT systems ensuring that they are fit for purpose
  • Implemented best practices in areas such as customer service, safety protocols, quality assurance, inventory control, and employee relations.

General Manager

Il Fornaio
Roma, Lazio
08.2002 - 09.2005
  • Dynamic Restaurant General Manager with multi-unit fine dining experience
  • Proven success leading staff and operations to achieve the highest standards of F&B operations and guest related service, ensuring the consistent delivery of unique and memorable dining experiences
  • Designed sales and service strategies to improve revenue and retention.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Server

L'Auberge Du Pont de Collonges
Lyon, 69
02.2001 - 08.2002
  • Took orders and served all food and beverage requests using suggestive selling techniques
  • Cleared the bar during service
  • Controlled guest checks and secured proper payment
  • Communicated all special orders with the kitchen
  • Completed all set-up and closing duties in a timely fashion
  • Was familiar with all menus; menu specifications; menu abbreviations
  • Was familiar with all POS systems, pre-check and cashiering procedures; settles checks after receiving money for guests' checks
  • Relayed guest complaints and compliments to the appropriate management, FoH and BoH, in a timely fashion
  • Maintained knowledge of menu cuisine, wine list, special items, etc
  • Featured in the restaurant
  • Demonstrated a courteous, friendly, congenial, polite, professional and efficient attitude
  • Completed all required documentation according to company and/or franchise standards
  • Maintained a clean, well groomed, professional appearance in accordance with MeyersUSA Standards of Appearance

Education

Master's degree - Business Management

University of Nevada Las Vegas
Las Vegas, NV
06.2000

Bachelor's degree - Accounting

University of Nevada-Las Vegas
Las Vegas, NV
06.2000

Skills

  • Growth management
  • Compliance and regulations
  • Operations management
  • Resident satisfaction
  • Sales management
  • Leadership development
  • Team bonding
  • Policy formulation

Certification

Residential Care/Assisted Living Administrator-RCFE

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Executive Director-RCFE

Timeline

Executive Director

Discovery Senior Living~Provincial
07.2024 - Current

Executive Director

Atria Senior Living
01.2023 - 07.2024

Director of Catering Sales

Sheraton Hotels & Resorts
11.2022 - 02.2023

Director of Services-Multi Unit

Windsor Chico Creek Care and Rehabilitation
01.2015 - 11.2022

Managing Executive

Five Guys Burgers and Fries Corporate
06.2012 - 01.2015

Area Operations Manager-Multi Unit

Starbucks
02.2011 - 05.2012

Area Director of Operations-Multi Unit

Del Taco
10.2007 - 02.2011

General Manager

Il Fornaio
08.2002 - 09.2005

Server

L'Auberge Du Pont de Collonges
02.2001 - 08.2002

Master's degree - Business Management

University of Nevada Las Vegas

Bachelor's degree - Accounting

University of Nevada-Las Vegas

Similar Profiles

CREATE PROFILE
Robin Robbins