Robin Rose
Mount Prospect,IL
Summary
Proficient Learning and Development Manager with strong history in driving impactful learning initiatives. Successfully designed and implemented programs that enhanced employee performance and engagement. Demonstrated capability in leadership development and continuous improvement strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Manager of Talent Management
Endeavor Health
07.2022 - Current
- Manage a team of six Learning and Development Specialists who support a system of 27,000 team members
- Serve as the creator and program manager for the New Team Member System Onboarding and Orientation program, which facilitates the orientation of over 400 new team members monthly, with an annual budget of $300K in collaboration with Talent Acquisition and Human Resources
- Engage with senior leaders on change management initiatives
- Design, develop, and implement training programs to support the organization’s strategic goals, focusing on retention and skill development, including:
- A comprehensive Leadership Base Camp that supports new and promoted leaders from across the system in HR Fundamentals, Leadership Foundations, and Operations
- A6-month Emerging Leaders program consisting of12 professional development courses, supporting 360 team members annually with a 99% graduation rate
- A system Professional Development Course program to support the development of all team members, including trainings in Challenging Conversations, Emotional Intelligence, Powerful Presentation, and Person Centered Service
- Develop comprehensive strategic plans to guide long-term growth and sustainability of the organization’s programs in collaboration with system leaders to improve employee engagement, performance management and team effectiveness
- Conduct needs assessments to determine employee knowledge or skills gaps through employee engagement surveys, focus groups, and 360 feedback
- Build strong relationships with internal stakeholders by consistently delivering high-quality service and support on system-related matters.
- Develop policies and comprehensive documentation outlining standard operating procedures for system learning and development processes
Organizational Development Training Specialist
Endeavor Health, Northwest Community Healthcare
11.2017 - 07.2022
- Directed new leaders' onboarding and mentoring programs
- Managed an onboarding team from across nine departments to successfully onboard new team members to the organization
- Implemented performance management systems to track employee progress against established goals and managed the annual evaluation process, averaging a98% submission rate
- Established a support call center for all in-patient units
- Designed professional development courses for leaders and employees, including Crucial Conversations, Emotional Intelligence, Team Effectiveness, Managing Change, Time Management, and The Leadership Challenge
- Project Manager for a $1 million capital Digitizing HR File Conversion project
IT Demand Management Project Lead
Endeavor Health, Northwest Community Healthcare
10.2016 - 12.2017
- Responsible for Demand Management workflows throughout the organization
- Facilitated Change Control meetings and enforced regulations
- Promoted compliancy of workflows for Enhancement Requests and projects
- Tracked projects and updated400 IT tickets monthly
- Maintained close connections with project personnel to identify and resolve problems quickly
Instructional Designer – Epic Beaker and Radiant Applications
Endeavor Health, Northwest Community Healthcare
09.2015 - 10.2016
- Epic electronic medical record certified in Clinical Pathology, Anatomic Pathology and Radiant applications, educating500 lab and radiology staff on proper Epic workflow processes
- Troubleshoot Epic issues and develop means of correction; i.e., improved lab collection workflows within the Medical Group
- Worked with department leadership to determine needs of end users and enhance workflow efficiencies
Administrative Assistant to Executive Director
Northwest Community Healthcare Emergency Department
02.2014 - 09.2015
- Created educational literature for patients and families of stroke victims
- Managed certifications and training of125 nurses and technicians
- Committee co-chair for the Patient and Family Relations Committee of the Emergency Department
- Maintained all contracts within the Emergency Department and worked to improve all Emergency Department protocols and policies
Education
Masters of Business Administration -
National Louis University
Chicago, ILBachelors of Art in Education -
Roosevelt University
Chicago, ILSkills
- Strategic Thinker
- Effective Communicator
- Leadership Mindset
- Integrity
- Innovative
- Mentor
- Project Manager
- Brand Building
Certification
- Hogan Assessments,2022
- Leadership Essentials, Lake Forest Graduate School of Management,2020
- Crucial Conversations,2020
- Lean Six Sigma White Belt,2017
Affiliations
- Human Resources Employee Engagement Chair
- IT Culture2.0 Committee – working to improve the culture of IT
- Northwest Community Hospital Employee Engagement coach
Timeline
System Manager of Talent Management
Endeavor Health
07.2022 - Current
Organizational Development Training Specialist
Endeavor Health, Northwest Community Healthcare
11.2017 - 07.2022
IT Demand Management Project Lead
Endeavor Health, Northwest Community Healthcare
10.2016 - 12.2017
Instructional Designer – Epic Beaker and Radiant Applications
Endeavor Health, Northwest Community Healthcare
09.2015 - 10.2016
Administrative Assistant to Executive Director
Northwest Community Healthcare Emergency Department
02.2014 - 09.2015
- Hogan Assessments,2022
- Leadership Essentials, Lake Forest Graduate School of Management,2020
- Crucial Conversations,2020
- Lean Six Sigma White Belt,2017
Masters of Business Administration -
National Louis University
Bachelors of Art in Education -
Roosevelt University
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