Robin Rouleau Barton
Jarrell,TX
Summary
Experienced in efficiently managing high-volume customer interactions and skillfully resolving complex issues. Utilizing strong communication skills to ensure utmost customer satisfaction. Deep understanding of customer service best practices and consistently striving to maintain a positive client experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bank Teller
Round Top State Bank
04.2024 - Current
- Reviewed documents for proper signatures and verified customer identity to process deposits and withdrawals
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted, verified and handled bank deposits and armored car transactions.
Customer Service Professional
H&R Block
12.2023 - 03.2024
- Assisted customers by answering questions and responding to inquiries.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
Deli Team Lead
H.E.B. Grocery
11.2009 - 11.2023
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
Education
Associate of Arts - Hospitality And Tourism Management
Atlantic Technical College
Coconut Creek, FLHigh School Diploma - General Studies
Coral Springs High
Skills
- Critical thinking
- Adaptability and flexibility
- Daily operations management
- Detail-oriented
- Inventory reconciliation
- Data entry
- Customer relationship management
- Professionalism
- Customer service excellence
- Inventory control
- Time management abilities
- Multitasking
Certification
- Certified Caregiver/Companion, 12/01/23
- BLS Certification, 12/01/23
- Pet CPR + First Aid Certified, 12/01/23
Hobbies and Interests
- Gourmet Cooking
- Gardening
Timeline
Bank Teller
Round Top State Bank
04.2024 - Current
Customer Service Professional
H&R Block
12.2023 - 03.2024
Deli Team Lead
H.E.B. Grocery
11.2009 - 11.2023
High School Diploma - General Studies
Coral Springs High
Associate of Arts - Hospitality And Tourism Management
Atlantic Technical College
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