ROBIN ROWLAND
BROOKLYN,NY
Summary
Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership with strong organizational and time management skills while managing multiple projects.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Clinic Manager - Community Coordinator
NYC Department of Health and Mental Hygiene
05.2023 - Current
- Oversee Brooklyn and Queens Article 28 Sexual Health Clinics working closely with Clinic Managers monitoring compliance with the Program policies, procedures, and City, State and Federal regulatory requirements.
- Developed and maintained relations with CBOs and other private providers to provide high quality patient care and services.
- Conduct quality assurance maintaining, analyzing relevant statistical data to assists Program management in developing, implementing and evaluating program goals.
- Respond to statistical and clinical data reports efficiently in accordance to Program's timeframe.
- Conducted frequent clinic walk-throughs, scheduled site visits to maintain safe work environment, conduct quarterly audits and report observation findings to Director of Clinical Operations.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Attended regular meetings with upper management and leadership teams to discuss clinic operations and policies.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated and organized with Director of Clinical Operations conducting monthly and one on one meetings with Clinic Managers.
- Provided support to Clinic Managers with clinic coverage and Clinic daily operations.
- Analyzed trends and data to inform decision-making and program development.
- Conduct quarterly assessment and annual evaluations providing constructive feedback and setting clear expectations for future performance goals.
- Utilized data analysis tools to track key performance indicators, identifying areas underperforming with Clinic Managers to enhance staff performance.
- Collaborated on clinic budgets, allocation of resources for maximum efficiency to control spending. Monitor other than personnel services such as (OPTS) inventory and assure adequate supplies are on premises to conduct clinical operations.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Coordinated clinic reopening, including reassigning staff, and offices conducive to the flow of clinic as new services are implemented.
- Established relationships with Plant OPs and Bureau of Operations to ensure clinic repairs and environmental issues are handled in an efficient timeframe to avoid clinic service interruptions.
CLINIC MANAGER
New York City Department of Health and Mental Hygiene
05.2016 - 05.2023
- Utilize independent decision-making in overseeing the Sexual Transmitted Disease and Prevention Program Clinics
- Providing direct Supervision of Clinic and managing staff and oversee time and attendance
- In 2019 Managed the Brooklyn Region
- Responsible for maintaining the Flow of Clinic evaluating staffing and ensuring patient’s needs are addressed within a reasonable timeframe
- Manage/Supervise 10 employees and indirectly supervise 17
- Responsible for daily scheduling and distribution of assignments to the following line areas: Triage, Clerical, PH Assistants and Public Health Advisors
- Providing verbal and written feedback regarding work performances (Quarterly Assessments with one-on-one meetings and Annual Evaluations for new hires and employees
- Conduct monthly staff meetings
- Evaluate the STI Clinics for quality improvement and assurance by ensuring Bureau needs are compliant with Article 28 and overall clinic goals
- Responsible for allocation of resources
- Monitor other services such as: OPTS inventory and assure adequate supplies are available to conduct Clinical Operations
- Monitoring and submitting statistical reports complied from surveyed data from Electronic Health Operations system in a timely manner
- Participate in hiring process, review resumes and conduct interviews, including recommendations of selected candidates
- Developed task and standards of employees updating as new protocols are implemented
- Provide assistance to BSTDC administrative, technical and project management personnel in coordinating the use of City Tax Levy and Grant Funds to achieve programmatic objectives
- Also assist in the projection of future budget needs for long-term planning purposes
FIRST LINE SUPERVISOR/ACTING CLINIC MANAGER
New York City Department of Health
04.2007 - 05.2016
- Act in the capacity of a Clinic Manager in their absence in monitoring clinic flow, clerical staff, EPI staff and clinicians; monitored Clinic OTPS when necessary; provide assistance to BSTDC administrative, technical and project management personnel in coordinating the use of City Tax Levy and Grant Funds to achieve programmatic objectives
- Also assist in the projection of future budget needs for long-term planning purposes
- Supervise ten employees directly and thirty in the absence of the clinic manager assisting and overseeing the planning, organization and participation of staff conducting administrative duties, including program improvement projects, and making recommendations, reviews and evaluating the implementation of changes thus ensuring the functionality of the assigned clinic
- Assist in the collection of data ensuring accuracy and evaluating reports generated to examine the productivity of the Field Services staff supervised to ensure that staffs are attending to delinquent records and prioritizing their workload to achieve program expectations and goals
- Assist in the coordination of the oversight of the training and orientation for newly hired staff on STD field policy and procedures
- Responsible for ensuring staff development and addressed in areas of case management and interviewing strategies necessary for program efficiency and effectiveness in epidemiologic investigations
- Conduct monthly audits of staff productivity and evaluate (quarterly and annually) work performance
- Performance evaluation is done on agency personnel to determine necessary staff development, workforce planning and performance needs
- Provide counseling to staff on work performance and involved in the personnel disciplinary matters
- Assist in the managing the recruitment and employee selection of new staff for the Field Services Unit of the Bureau through the review of resumes, interviewing and hiring of potential candidates
- Assist in the collection and analysis of information as it corresponds with personnel management and staffing needs, in turn making recommendations
- Conduct monthly staff meetings/trainings, updating staff on new protocols and procedures implemented by the Bureau
- Assist in the coordination and ensured that assigned staff participated in all agency-wide required activities
- Assist Director of case investigation in monitoring and analyzing disease and behavior trends in high-risk areas and preparing and submitting routine reports
- Supervise and monitor all STD/HIV disease intervention counseling, testing activities, advising and interview sessions, (which includes case investigations and field activities) to ensure complete, accurate and timely completion
- Provide feedback and suggestions for the improvement of staff efficiency to meet to program goals
- Monitored daily work assignments and workload for fair distribution of assignments and reassigned staff as appropriate for task completion
- Monitor all case investigation/disease intervention activities and documents in appropriate tracking systems/logs and medical records
- Perform all disease intervention duties not limited to: interviewing counseling, referrals, triage, HIV testing, ora-quick rapid testing, waiting room presentations and other health issues
Education
Bachelor of Arts - Sociology
Brooklyn College
Brooklyn, N.Y.Skills
- Microsoft Word
- Excel
- PowerPoint
- Maven Expert
- Clinical management
- Employee recruitment and hiring
- Staff scheduling
- Patient flow
- Facility oversight
Certification
- Advanced Ora-Quick (oral) and Finger stick Rapid testing.
- HIV Pre and Posttest Counseling
- Advanced STD Intervention
Timeline
Regional Clinic Manager - Community Coordinator
NYC Department of Health and Mental Hygiene
05.2023 - Current
CLINIC MANAGER
New York City Department of Health and Mental Hygiene
05.2016 - 05.2023
FIRST LINE SUPERVISOR/ACTING CLINIC MANAGER
New York City Department of Health
04.2007 - 05.2016
- Advanced Ora-Quick (oral) and Finger stick Rapid testing.
- HIV Pre and Posttest Counseling
- Advanced STD Intervention
Bachelor of Arts - Sociology
Brooklyn College
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