Robin Ryan
Richardson,TX
Summary
Looking to further progress my career in a permanent and interesting field in which my hard work and dedication will continue to pay off. Not only for my own personal growth but for the company's as well as the customers.
Overview
13
13
years of professional experience
Work History
Partner Care Rep International Specialist/ Account
Awana Clubs International
07.2019 - Current
- Answer phones, voicemails and e-mails in a fast-paced call center environment.
- Establish relations with International Partners and Military Bases as their point person for ordering, communications, resources,, shipping and billing
- Enter orders, while on the phone with the partner, into our SalesForce CRM. These orders may also be from mail, e-mail or faxes. Update church accounts and make appropriate notes in SalesForce regarding activity on account.
- Clarify, investigate and take proper actions to resolve partner issues.
- Provide assistance to co-workers as needed, requested or assigned by supervisor for product knowledge, finance issues, international/APO orders, and escalations.
- Assist customers as they maneuver various websites to track packages, access training videos, find online resources or buy products, etc.
- Use third party logistics client portal to access information concerning statuses of orders that are being processed.
- Communicate to supervisor phone system and website issues or concerns from partners that need immediate attention.
CSR/ Dispatcher
FTS USA
01.2012 - 03.2013
- Dispatched, answered phones and received request for service and installations, primarily from internal personnel or directly from the customer.
- Contact field personnel by phone to contact the need for service or installation work.
- Track progress and work status of field technician to ensure timely servicing of customer's orders.
- Schedule, route, and assign work to field technicians
- Print work orders and cover sheets.
- Research and resolve customer problems and needs.
- Analyze customer problems, prepare reports, and problem logs as requested.
CSR
Arbonne
12.2010 - 10.2011
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
- Complete and process sales orders
- Review sales and explained strategies to assist in achieving goals
- Track orders and help with issues involving lost, stolen, or damage items
Education
High School Diploma -
Richardson High School
Richardson, TX05.1997
Skills
- Customer communications
- Responds proactively and positively to rapid change
- Problem-solving abilities
- Shipping and Logistics
- International sales support
- Merchandise Orders and Exchanges
- Customer Relations
- Assertiveness
- Team Management
- Multitasking
Timeline
Partner Care Rep International Specialist/ Account
Awana Clubs International
07.2019 - Current
CSR/ Dispatcher
FTS USA
01.2012 - 03.2013
CSR
Arbonne
12.2010 - 10.2011
High School Diploma -
Richardson High School
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