Robin Sahota

• Oversaw all aspects of online ordering for over 10 brands totaling 50+ locations ensuring seamless integration with delivery partners
• Negotiated terms and enhanced partnerships with top food delivery platforms like Uber Eats, Doordash, and Grub Hub.
• Implemented new marketing tactics and operational strategies for profit and growth increasing sales through online channels by $500,000+ monthly and 130% YoY
• Supported overall business objectives by working closely with internal marketing, accounting, and IT teams to align strategies and streamline processes.
• Developed and enhanced operational processes, significantly boosting order accuracy and expedited delivery teams, resulting in all brands receiving an average rating of 4.6 stars.
• Equipped restaurant managers and staff with valuable insights and instruction on implementing best practices when managing online orders, along with tailored problem-solving strategies.

Led enterprise relationships and secured partnerships with leading local restaurants and major food chains.

• Assisted the sales team to close 5 new accounts monthly and conducted regular engagement sessions with clients to drive product functionality, product adoption, and product enhancement
• Drove customer engagement through customer research, analyzing data to identify key trends, patterns, new opportunities for expansion, and areas for improvement resulting in a 90% retention rate and increase customer satisfaction
• Spearheaded onboarding and training sessions with new customers with 100% success to meet launch dates
• Translated data and insights into customer value, leading to increased client retention, and identifying up-sell and cross- sell opportunities

Managed and optimized the end-to-end customer success operations, including onboarding, platform experience, customer success, and growth.

• Grew 3rd Party orders by 250% and generated over $20M in annual revenue by implementing new marketing strategies and executing upselling/cross selling techniques
• Collaborated cross-functionally with Sales Operations and Marketing teams to align customer success operations with broader revenue strategies and initiatives to grow key vendor accounts
• On-boarded and managed over 500 restaurants owners and 25 key account partners (EzCater, Uber Eats, Doordash, etc.)
• Managed promotions and social media boosts for all restaurant locations, including merchant partnerships and vendors.
• Led a team of 8 staff members, including evaluating their performance and providing constant feedback to drive KPIs and achieve NPS goals acting as main POC for all restaurant locations to ensure customer satisfaction

Performed product demonstrations and sold a variety of Microsoft products and provided full service and solutions support to customers.

• Coached and trained coworkers on new products and software services to drive product knowledge and growth outcomes
• Provided feedback from customer engagements to vendor partners, representatives, and market teams.
• Implemented new marketing tactics to generate revenue
• Met monthly/quarterly sales goals set by Best Buy and Microsoft