Robin Sams
Weirton,WV
Summary
Experienced with managing floor activities and leading teams to ensure operational efficiency. Utilizes strong communication and organizational skills to maintain productive work environment. Track record of implementing effective processes and resolving conflicts to improve overall performance.
I have 30 years gaming experience.
Overview
18
18
years of professional experience
Work History
Floor Supervisor
Mountaineer Casino
05.2024 - Current
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Assisted supervisor with feedback for employee performance evaluations.
- Monitored progress of tasks to provide feedback for improvement.
Shift Manager
Mountaineer Casino
07.2007 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Scheduled staff to establish adequate coverage during peak business hours.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Timeline
Floor Supervisor
Mountaineer Casino
05.2024 - Current
Shift Manager
Mountaineer Casino
07.2007 - 08.2022
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