Robin Sanchez
Regional Opperations Specialist
Austin,TX
Summary
Motivated Regional Operations Specialist with a strong background in leadership, employee advocacy, and operational management. Experienced in managing multiple locations, building high-performing teams, and improving business processes. Exceptional customer service and interpersonal skills with a focus on client relationships and positive workplace culture. Adaptable, quick learner, and proficient in problem-solving. Seeking a professional role for growth and to apply my diverse skill set in a new environment.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Regional Manager
Jackson Vaughn
03.2023 - 02.2025
- Oversaw operations across five store locations in Texas, ensuring compliance with workplace policies and fostering a positive, inclusive work culture
- Managed hiring, onboarding, and training to ensure fair and equitable recruitment and professional development for all employees
- Created HR-related documents and operational guidelines to improve transparency, efficiency and compliance across locations
- Conducted employee evaluation and provided performance feedback, helping team member grow and succeed within the company
- Advocated for fair wages, employee rights, and improved working conditions, ensuring that team members were treated equitably
- Developed scheduling systems and fair labor practices, prioritizing work-life balance and minimizing burnout
- Organized community engagement events to enhance workplace morale and strengthen customer relationships
- Handled workplace grievances and conflict resolution, mediating disputes to maintain a respectful and productive work environment
- Managed inventory, supplies, and maintenance for all locations, ensuring smooth operations while prioritizing employee needs
- Traveled across Texas frequently to provide direct support, assess working conditions, and implement best practices for employee well-being
- Established and maintained operational standards for five locations.
Sales Associate, Shipping & Receiving Manager, & Social Media Manager
Jackson Vaughn
06.2016 - 10.2021
- Provided exceptional customer service, assisting shoppers with product selection and inquiries
- Processed transactions, handled cash and card payments, and maintained accurate sales records
- Maintained store cleanliness and organization, restocked merchandise, and created appealing product displays
- Managed the fulfillment process for online orders, including packaging, labeling, and shipping
- Coordinated with FedEx for timely pickups and deliveries, ensuring efficient logistics
- Maintained inventory records, tracked shipments, and ensured product quality before shipping
- Captured and edited photos and videos to create engaging Instagram content
- Managed the company's social media presence, posting regularly to increase brand awareness
- Organized and promoted in-store and online events to drive customer engagement and sales
Education
Some College (No Degree) - Psychology
American Public University System
West Virginia 01.2022 - 3 2023
Skills
Operations management
Staff training and development
Territory management
Employee scheduling
Recruiting and hiring
Certification
Google Data Analytics
Accomplishments
- Supervised team of 28 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Successfully mediated internal conflicts between teams, ensuring a collaborative and positive work environment.
- Successfully mentored and coached 28 number of sales associates, fostering a high-performance team culture that resulted in improved employee retention and morale.
- Successfully opened a new store in Houston, traveling there for two weeks to oversee the entire process. Worked diligently, dedicating long hours each day to recruit, hire, and train a full team from the ground up.
Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides, Drive)
- Shopify & Shopify POS
- Salesforce
- Data Analytics (Google Data Analytics Certification)
- Social Media Management (Instagram, Facebook)
- Inventory Management Systems
Timeline
Regional Manager
Jackson Vaughn
03.2023 - 02.2025
Some College (No Degree) - Psychology
American Public University System
01.2022 - 3 2023
Sales Associate, Shipping & Receiving Manager, & Social Media Manager
Jackson Vaughn
06.2016 - 10.2021
Similar Profiles
Wayne DavisWayne Davis
General Manager at Vaughn Ford of ZacharyGeneral Manager at Vaughn Ford of Zachary
Jordan GibsonJordan Gibson
Ranch Hand at Vaughn RanchRanch Hand at Vaughn Ranch
Andrew LowryAndrew Lowry
Commerical & Industrial HVAC/R Service Technician at Vaughn IndustriesCommerical & Industrial HVAC/R Service Technician at Vaughn Industries