ROBIN SANCHEZ
Humble
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Server
IHOP
Humble
11.2019 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order preparation.
- Maintained cleanliness and organization of dining area and tables.
Patient Account Specialist
Acclara
Houston
01.2017 - 08.2018
- Performed various administrative functions for assigned accounts such as recording address changes and purging records of deceased customers.
- Helped customers get back on top of payment demands by setting up accommodating plans.
- Resolved insurance claims through proactive communication and collaboration with company representatives.
- Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Received payments and post amounts paid to customer accounts.
Expeditor
The Marker Group
Houston
01.2015 - 12.2017
- Kept accurate records covering production volume, materials needed for attorney's in national lawsuits.
- Documented in computer on every account delays, difficulties and estimate changes, accounting for any issue affecting deliveries and production of documentation.
- Created complete, accurate and compliant documents to meet requirements.
- Updated processes based on feedback from department supervisors and other personnel.
- Troubleshot problems and developed successful solutions.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Education
Certificate - Administrative Assistant
Texas School of Business
Houston, TX 05.1986 - 11.1986
Horticulture Tech - Horticulture
Texas A & M College
Bryan, Texas03.2018
Business
Lone Star College
Houston, Texas01.1991
Skills
- Excellent Customer Service
- Correspondence writing
- Plan management
- Time management
- Skip tracing
- Account investigation
- Payment processing
- Experienced in All computer Programs
Timeline
Server
IHOP
11.2019 - Current
Patient Account Specialist
Acclara
01.2017 - 08.2018
Expeditor
The Marker Group
01.2015 - 12.2017
Certificate - Administrative Assistant
Texas School of Business
05.1986 - 11.1986
Horticulture Tech - Horticulture
Texas A & M College
Business
Lone Star College
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