Robin Sanchez
Austin
Summary
Creative and intentional professional skilled in customer service, team leadership, and operations. Leverages intuition and strategic thinking to enhance efficiency, staff performance, and overall guest satisfaction.
Overview
10
10
years of professional experience
Work History
FOH Lead
Mission Burger Co
Austin
04.2025 - Current
- Delivered attentive, high-quality customer service to meet guest needs promptly.
- Provided efficient and accurate food delivery to customers.
- Maintained cleanliness and organization of dining area by busing tables regularly.
- Sanitized front-of-house areas following established health standards.
- Restocked supplies to ensure readiness of service stations.
- Delegated tasks to front-of-house staff to enhance workflow during shifts.
- Assisted in interviewing and onboarding new team members.
- Trained staff on service standards and expectations for guest experience.
Regional Manager
Jackson Vaughn
Austin
02.2023 - 01.2025
- Oversaw daily operations across five Texas store locations, ensuring consistent execution and efficiency.
- Led staff management, scheduling, and training to enhance team performance and coverage.
- Developed operational guidelines to improve workflow, clarity, and accountability across all locations.
- Managed inventory, ordering, supplies, and maintenance to ensure full operational capacity.
- Conducted performance check-ins and coaching sessions to promote productivity and career growth.
- Coordinated hiring and onboarding processes to fulfill staffing requirements efficiently.
- Resolved operational issues and conflicts among staff to sustain a respectful work environment.
- Planned community events to boost customer engagement and enhance store visibility.
Plant & Succulent Designer/Cashier
Succulent Native
Austin
03.2022 - 01.2023
- Designed custom plant and succulent arrangements tailored to client and customer preferences
- Provided attentive customer service, assisting with questions, purchases, and plant care guidance
- Handled cashier duties, including point-of-sale transactions and accurate cash handling
- Prepared and maintained specialized soil mixes for optimal plant health
- Repotted, nurtured, and cared for plants, ensuring quality and longevity of all arrangements
- Managed inventory of plants, materials, and supplies to support daily operations
- Maintained organized and visually appealing displays to enhance customer experience
Team Lead/Shipping Manager
Jackson Vaughn
Dallas
06.2016 - 02.2022
- Handled daily cashier operations, including accurate cash handling and point-of-sale transactions
- Provided consistent customer care, resolving questions and issues to ensure a positive in-store experience
- Trained and supported staff on retail procedures, service standards, and workflow efficiency
- Oversaw shipping and fulfillment for the online store, including order processing, packaging, labeling, and shipment tracking
- Managed inventory flow between in-store and online orders to prevent shortages and delays
- Delegated tasks and coordinated staff coverage to maintain smooth daily operations
- Maintained organized stockrooms and shipping areas to support efficient order fulfillment.
- Assisted with opening and closing duties and ensured operational standards were met
Floral Designer
Dr. Delphinium
Dallas
11.2018 - 08.2019
- Created custom bouquets and plant/succulent arrangements tailored to client preferences and events
- Provided excellent customer service, assisting clients with product selection, care instructions, and order fulfillment
- Handled cashier duties and point-of-sale transactions accurately and efficiently
- Prepared and maintained specialized soil mixes and plant care materials for optimal plant health
- Repotted, nurtured, and maintained plants and floral arrangements to ensure quality and longevity
- Managed inventory of plants, flowers, materials, and supplies to support daily operations
- Maintained organized and visually appealing displays to enhance customer experience
Education
Associate of Arts - Psychology
Richland College
Dallas, Texas, TX05-2012
Skills
- Customer service
- Event coordination
- Team leadership
- Inventory management
- Retail operations
- Staff training
- Employee scheduling
- Guest relations
References
References available upon request.
Timeline
FOH Lead
Mission Burger Co
04.2025 - Current
Regional Manager
Jackson Vaughn
02.2023 - 01.2025
Plant & Succulent Designer/Cashier
Succulent Native
03.2022 - 01.2023
Floral Designer
Dr. Delphinium
11.2018 - 08.2019
Team Lead/Shipping Manager
Jackson Vaughn
06.2016 - 02.2022
Associate of Arts - Psychology
Richland College