Overview
Work History
Education
Timeline
Generic

Robin Savage

Largo,MD

Overview

44
44
years of professional experience

Work History

E-Commerce Personal Shopper

Wegmans Supermarket
Lanham, MD
08.2021 - 09.2024
  • Completed pickup and shopping orders for customers within local area.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.

Sr. Telecom Analyst

Sunrise Senior Living
Mclean, VA
07.2011 - 02.2019
  • Developed and implemented telecom systems to support business operations.
  • Provided technical support and troubleshooting for VoIP, PBX, IVR, SIP Trunks, and other telecom applications.
  • Assessed network performance metrics to identify areas of improvement.
  • Resolved issues with telephone lines and circuits in a timely manner.
  • Provided technical assistance to customers in the form of troubleshooting advice or resolution of service requests.
  • Coordinated with vendors regarding orders, billing disputes and inquiries about services provided.
  • Evaluated current processes and procedures for efficiency gains and cost savings opportunities.
  • Responded promptly to customer inquiries via phone or email regarding their telecom needs.

Telecommunications Specialist

HMS-Metropolitan Police Department -DC
Washington, DC
03.2010 - 11.2010
  • Installed and configured telecommunications equipment, including modems, routers, switches, and cables.
  • Analyzed customer requirements to determine appropriate telecommunication systems solutions.
  • Resolved customer inquiries by providing answers in accordance with company policies and procedures.
  • Conducted periodic maintenance checks on all telecom systems components to ensure optimal performance.
  • Developed test plans and conducted tests to ensure proper functioning of telecom systems components.
  • Investigated customer complaints related to service interruptions or other technical issues.

Telecommunications Specialist

Verizon
Washington , DC
02.1981 - 09.2006
  • Analyzed customer requirements to determine appropriate telecommunication systems solutions.
  • Provided technical support to customers regarding their telecom products and services.
  • Assisted in developing strategies for improving overall reliability of telecommunications networks.
  • Coordinated with vendors for ordering necessary parts or services required for maintaining or upgrading the telecommunications system.
  • Created detailed diagrams showing how different components within the telecommunications system are connected together.
  • Tested circuits of malfunctioning telecommunication equipment to isolate malfunction sources.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.

Education

Some College (No Degree) - Early Childhood Education

Cornell University
Ithaca, NY

Timeline

E-Commerce Personal Shopper

Wegmans Supermarket
08.2021 - 09.2024

Sr. Telecom Analyst

Sunrise Senior Living
07.2011 - 02.2019

Telecommunications Specialist

HMS-Metropolitan Police Department -DC
03.2010 - 11.2010

Telecommunications Specialist

Verizon
02.1981 - 09.2006

Some College (No Degree) - Early Childhood Education

Cornell University

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Robin Savage