Robin Savoy
Ville Platte,LA
Summary
Results-driven professional with extensive experience in claims analysis and denial management at Opelousas General Health System. Proven ability to streamline billing procedures and enhance revenue through effective appeals processing. Skilled in Microsoft Office and adept at fostering team collaboration to achieve organizational goals.
Overview
36
36
years of professional experience
Work History
Denial Specialist
Opelousas General Health System
Opelousas, LA
07.2025 - Current
- Communicated with insurance companies, successfully appealing denied claims to recover patient services.
- Prepared and submitted appeal letters and necessary documentation to overturn unjustified denials.
- Analyzed denied claims, uncovering patterns and root causes to inform future prevention strategies.
- Identified discrepancies in patient and provider information, enhancing coding accuracy during denial resolution.
- Streamlined workflows to improve the efficiency of claims processing.
- Responded promptly to customer inquiries about claim status or denied services.
- Participated in regular training sessions to stay updated on changes in healthcare regulations and insurance policies.
Billing Supervisor
Allegiance Health Management Inc
Shreveport, LA
11.2022 - 05.2023
- Managed all functions within the hospital business office.
- Instructed employees in the processes of billing and collecting hospital accounts.
- Managed billing disputes and resolved issues with clients and insurance providers.
- Trained staff on billing procedures and systems to enhance efficiency.
Business Office Manager
Mercy Regional Medical Center
Ville Platte, LA
09.2020 - 11.2022
- Supervised all functions of hospital business office to ensure compliance and efficiency.
- Conducted training sessions for billers and collectors in the hospital business office.
- Managed daily operations of business office for a regional medical center.
- Supervised staff to ensure efficient administrative processes and workflows.
- Coordinated scheduling for patient appointments and facility resources.
Business Office Director
Oakdale Community Hospital
Oakdale, LA
04.2019 - 08.2020
- Streamlined billing and collections processes to enhance revenue and cash flow.
- Analyzed financial data to produce timely reports that informed senior management's decision-making.
- Coordinated tasks to meet deadlines and effectively manage competing office demands.
Cashier
Savoy Medical Management Group
Mamou, LA
03.2010 - 12.2013
- Executed daily bank deposits to ensure timely cash flow.
- Balanced end-of-day deposits to confirm accuracy of daily transactions.
- Managed posting of Medicare and Medicaid remittances to ensure accurate account records.
- Posted insurance and patient payments to patient accounts.
- Reconciled general ledger accounts.
- Assisted accounting with month-end closures to maintain accurate financial records.
Patient Access Director
Savoy Medical Management Group
Mamou, LA
06.2008 - 03.2010
- Managed daily operations of registration department, ensuring smooth workflow and patient satisfaction.
- Collaborated with patients, case management personnel, and physicians to facilitate effective communication and care.
- Ensured accuracy of daily patient records for financial integrity.
- Directed daily operations of cashiering department, maintaining financial accuracy and customer service standards.
- Weekly scheduling of registration and emergency room clerks.
Asst. Business Office Director
Savoy Medical Center
Mamou, LA
03.2004 - 06.2008
- Managed billing and collections team to ensure timely revenue cycle processes.
- Directed cashiering and logging staff to maintain accurate financial transactions.
- Reconciled Medicare and Medicaid remits to the general ledger.
- Summarized Medicare and Medicaid remits for reconciliation with financial records.
- Approved and reviewed refunds to insurance companies and patients.
Managed Care Director
Savoy Medical Center
Mamou, LA
10.1997 - 02.2004
- Monitored managed care contracts to ensure compliance and effective management.
- Reviewed payments for accuracy against contracts to ensure financial integrity.
- Developed contract models in HCA contact modeling system to streamline contract analysis.
- Supervised cashiering and logging personnel.
Insurance Clerk
Savoy Medical Center
Mamou, LA
06.1990 - 10.1997
- Billed inpatient and outpatient insurance claims, ensuring accuracy and timely processing.
- Called insurance companies to verify claim status, facilitating prompt resolution of outstanding issues.
- Maintained HMO and PPO discount logs, ensuring compliance with all relevant contracts.
- Facilitated communication between patients and medical staff.
Education
Associate's Degree - Business Management
Louisiana State University at Eunice
Eunice, LA03-2013
Medicaid Application Representative
University of New Orleans
New Orleans, LASkills
- Claims analysis
- Denial management
- Appeals processing
- Patient verification
- Claim documentation
- Billing procedures
- Insurance verification
- Billing software
- Microsoft Office
References
- Elvenia ARDOIN, 337-831-2680
- Mary Kat Unkel, 337-244-0672
- Monique Pradia, 337-274-6503
Timeline
Denial Specialist
Opelousas General Health System
07.2025 - Current
Billing Supervisor
Allegiance Health Management Inc
11.2022 - 05.2023
Business Office Manager
Mercy Regional Medical Center
09.2020 - 11.2022
Business Office Director
Oakdale Community Hospital
04.2019 - 08.2020
Cashier
Savoy Medical Management Group
03.2010 - 12.2013
Patient Access Director
Savoy Medical Management Group
06.2008 - 03.2010
Asst. Business Office Director
Savoy Medical Center
03.2004 - 06.2008
Managed Care Director
Savoy Medical Center
10.1997 - 02.2004
Insurance Clerk
Savoy Medical Center
06.1990 - 10.1997
Associate's Degree - Business Management
Louisiana State University at Eunice
Medicaid Application Representative
University of New Orleans