Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
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Robin Schmidt

Robin Schmidt

Office Administrator
Fort Lauderdale,FL

Summary

10 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting guests, managing phone switchboard, and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Overview

10
10
years of professional experience

Work History

Office Administrator

Shooters Waterfront
Ft Lauderdale, FL
01.2014 - 02.2024
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents and invoices.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Recorded board of directors proceedings by preparing agendas and minutes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Coordinator

Shooters Waterfront
Ft Lauderdale, FL
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Fostered relationships with customers to expand customer base and retain business.
  • Provided administrative support to the sales team including scheduling meetings, guided tours to potential clients and managing email correspondence.
  • Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.

Reservationist Department

Shooters Waterfront
Ft Lauderdale, FL
  • Developed the reservationist department and handbook.
  • Resolved customer complaints in a professional manner.
  • Provided customer service to ensure guest satisfaction.
  • Responded promptly to emails sent by customers regarding their inquiries.
  • Managed cancellations and changes in existing reservations.
  • Ensured accuracy of all customer information entered into the system.
  • Updated reservation records, availability, and other data into Open Table reservations system.
  • Answered guests' questions regarding local attractions and directions.
  • Provided assistance to front desk staff during peak times or when needed.
  • Assisted customers in making reservations over the phone and online.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Researched and resolved customer issues.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coached reservationists on strategies to enhance performance and improve customer relations.

Executive Team Assistant

Shooters Waterfront
Ft Lauderdale, FL
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Assisted with training programs for new employees as well as existing staff members.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Organized and maintained filing systems for documents and records.
  • Entered data into databases accurately and efficiently.
  • Provided administrative support to senior management team.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Coordinated special projects as assigned by management staff.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Scheduled and coordinated meetings, appointments and interviews for managers or supervisors.
  • Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.

Merchandise and Shopify.com Coordinator

Shooters Waterfront
Ft Lauderdale , FL
  • Arranged items in favorable positions to attract customers and optimize sales.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Conducted regular audits of store inventories to minimize discrepancies between physical counts and records.
  • Monitored shipments received from vendors to ensure accuracy of orders placed against invoices received.
  • Checked products for quality and accurate pricing.
  • Managed returns process by ensuring returns are properly documented, credited back to customers promptly and restocked as needed.
  • Researched industry trends in order to stay abreast of competition's offerings as well as customer needs and demands.
  • Provided training and guidance on proper merchandising techniques to staff members on an ongoing basis.
  • Maintained physical inventory of merchandise and implemented systems to monitor costs.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Cleaned and organized display cases, shelves and aisles.
  • Restocked shelves with current merchandise in attractive displays to promote sales.

Education

Associate of Science - Marketing And Management

University of Hawaii/Leeward
Pearl City, HI
12-1991

Skills

  • Customer Communication
  • Scheduling
  • Customer Engagement and Support
  • Schedule Management
  • Invoice Processing
  • Customer Service
  • Administrative Support
  • Office Administration
  • Multi-Line Phone Proficiency
  • Meticulous Attention to Detail
  • Mail Handling
  • Executive Support
  • Inbound Phone Call Handling
  • Customer Relationship Management
  • Managing Office Supply Inventory
  • Sorting and Labeling
  • Copying and Scanning
  • Hospitality and Accommodation
  • Office Reception
  • Inventory Supplies
  • Inquiry Requests
  • Correspondence and Office Documents
  • Staff Training
  • Handling Complaints

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balance

Timeline

Office Administrator

Shooters Waterfront
01.2014 - 02.2024

Sales Coordinator

Shooters Waterfront

Reservationist Department

Shooters Waterfront

Executive Team Assistant

Shooters Waterfront

Merchandise and Shopify.com Coordinator

Shooters Waterfront

Associate of Science - Marketing And Management

University of Hawaii/Leeward

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Robin SchmidtOffice Administrator