ROBIN SCHOONOVER
Humble
Summary
Dynamic Sales Team Lead with a proven track record at James Avery, excelling in customer relationship management and team leadership. Skilled in performance analysis and Microsoft Excel, I consistently enhance client satisfaction and streamline operations, driving team success and meeting deadlines with precision.
Overview
28
28
years of professional experience
Work History
Sales Team Lead
James Avery
Houston
11.2023 - Current
- Led daily customer service relations, stepping into lead roles as needed
- Trained new employees to ensure effective onboarding
- Scheduled associate shifts to maintain optimal coverage
- Completed daily reports for review
- Meets deadlines in a timely manner
- Assists manager in any tasks needed
- Completed ISSA training program for certification
- Open/Close store as scheduled
- Makes sure incoming/outcoming mail is done
Sales Associate -PTR
James Avery
Houston
11.2019 - Current
- Managed daily customer service relations to enhance client satisfaction
- Completed ISSA training program
- Assisted various business departments to streamline operations and support team goals
- Consistently met project deadlines promptly
Owner
Paisley Pals
Houston
06.2016 - Current
- Managed daily operations to ensure seamless workflow and service delivery
- Developed customer service relations to enhance client satisfaction and retention
- Created digital graphics for marketing materials to improve visual communication
- Product Creator
- Completed projects on schedule
Analyst/Trainer
Kirby Inland Marine, Corp.
Houston
08.1998 - 02.2009
- Training new employees in all areas relating to the traffic department, as well as other areas within the company
- Developed training documentation and implemented policies and procedures to enhance onboarding and compliance.
- Communicated with other departments to resolve critical issues impacting business relations.
- Troubleshooting areas that include but are not limited to traffic, billing, dispatching, and coordinating
- Analysis/Troubleshooting of daily boat traffic
- Analysis/Troubleshooting of daily billing reports
- Evaluating new software packages for management
- Participated in focus groups to identify and address key problem areas in departmental and corporate environments.
- Meets deadlines with minimal supervision
- Generated daily Fueling Reports using Excel.
- Generated daily West Delay Reports using Excel.
- Generated monthly Joint Venture Report using Excel.
- Produced various reports using Excel, Word, and PowerPoint.
Education
High School Diploma -
01-1990
Lamar University - Business
Lamar University
Completion Certification equivalent to Associate’s Degree - Clinical Study
Baptist Hospital School of Radiology
Skills
- Sales forecasting and coaching
- Customer relationship management
- Performance analysis and data analysis
- Microsoft Excel proficiency
- Team leadership
References
Available upon request.
Timeline
Sales Team Lead
James Avery
11.2023 - Current
Sales Associate -PTR
James Avery
11.2019 - Current
Owner
Paisley Pals
06.2016 - Current
Analyst/Trainer
Kirby Inland Marine, Corp.
08.1998 - 02.2009
High School Diploma -
Lamar University - Business
Lamar University
Completion Certification equivalent to Associate’s Degree - Clinical Study
Baptist Hospital School of Radiology