Robin Score

Operations

• Reviewed financial and operational reports on regular basis to make effective decisions.
• Collaborated with executives to develop and execute strategic business plans.
• Maintained excellent vendor relationships through consistent commitments.
• Supervised operational processes and procedures for supply chain management, distribution and resourcing.
• Collaborated within departments to brainstorm business development strategies and identify department needs and preferences.
• Conducted audits of department wide cases to provide guidance for quality control.
• Initiated strategic business quality control to lower transition times and achieve cost-effectiveness.
• Developed and presented key projects to attorney, to obtain approval.
• Handled problematic vendors, doctors, and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated contracts, pricing structures and delivery schedules.
• Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Collaborated with senior management to develop and execute long-term goals and objectives, monthly.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed purchasing and marketing account operations efficiently.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored and coordinated workflows to optimize resources.
• Mentored and coached team members to foster productive and engaging work environment.
• Boosted productivity and verified completion dates by eliminating production bottlenecks.
• Recruited and hired top talent by selecting qualified individuals to maximize profitability.
• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Mentored employees and offered constructive feedback for performance improvement.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

Marketing

• Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
• Created promotional materials to drive engagement and conversions.
• Built strong relationships with industry professionals.
• Developed and implemented successful marketing strategies to increase firm performance.
• Planned and executed events to increase qualified leads.
• Developed and presented marketing plans and reports to Attorney.
• Initiated sessions with leaders to brainstorm new ideas and promotional strategies.
• Continually maintained and improved company's reputation and positive image in the personal injury field.
• Interacted with industry leaders to build connections and nurture relationships.

• Maintained litigation database and document organization for Personal Injury cases.
• Contacted clients to schedule appointments.
• Communicated pertinent information to clients via phone, email, and mail.
• Produced legal documents such as complaints, pleadings and discovery.
• Conducted background investigations on plaintiffs, defendants and witnesses.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Scheduled appointments, court appearances, and depositions for busy law firm.
• Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
• Prepared and managed attorney travel itineraries to optimize scheduling.
• Fulfilled roles of legal videographer, digital court reporter and production assistant.