Summary
Overview
Work History
Education
Skills
Section name
Timeline
20

Robin Criswell

Louisville,KY

Summary

Professional coordinator with focus on workflow management and operational efficiency. Proven track record in optimizing processes and improving team performance. Reliable team player, adaptable to changing needs, and committed to achieving results. Skilled in project management and effective communication.

Qualified Coordinator with strong background in workflow coordination. Successfully managed complex processes, ensuring smooth operations and timely completion of tasks. Demonstrated expertise in process optimization and effective communication.

Overview

26
26
years of professional experience

Work History

Senior Lead / Workflow Coordinator

Williams Lea
10.2010 - Current
  • 15 years employed service with Humana
  • Senior Lead /Workflow Coordinator
  • Have a confident and trusted working relationship with our Humana Client
  • Have a personal interest in what is going on in regards to each department , associates in order to help provide necessary planning for in bound and out bound mail, packages, shipping, fulfillment and scanning
  • Have a working knowledge of departments work process
  • Have managed Inbound/out bound / UPS ,FedEx, USPS / DHL / United mail/
  • Waterside Building / Clock Tower/ Corp Tower Departments / Military
  • Receiving, Sort and Delivery
  • Digital Mail , Document scanning Services 6 years
  • Fulfillment Project 10 yrs
  • Jeff Foley- Account Manager - 502-580-7385
  • Mike Thibideau - Account Supervisor
  • (502) 208-3230 Ext: 205458
  • Monitored project deadlines and deliverables, ensuring adherence to client specifications.
  • Implemented process improvements that optimized resource allocation and reduced turnaround times.
  • Mentored junior staff on best practices to manage quality assurance protocols.
  • Scheduled production timelines and project milestones to foster quality and client satisfaction.
  • Managed teams and delegated training and development.
  • Monitored project plans and challenges and proactively resolved obstacles.
  • Coordinated with clients and vendors to determine project scope and define timelines for completion.
  • Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
  • Worked between clients and management to provide updated status reports.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous growth.
  • Provided training to new employees on processes and program tools, boosting their performance levels quickly.
  • Collaborated with cross-functional teams to develop best practices for seamless coordination of work efforts.
  • Coordinated workflow processes to enhance operational efficiency across multiple projects.
  • Streamlined communication channels among team members, improving collaboration on project timelines.
  • Coordinated workflow processes to enhance operational efficiency across multiple departments.

Service Manager

Southern Recycling
08.2007 - 01.2010
  • Warren County Curbside Recycling Program
  • Set up residential services for Warren County Recycling Services
  • Established Billing Process for Recycling fees to be updated with modern technology
  • Initiated and facilitated the process, application and change for billing from green bar billing by hand to electronic billing, fee applications, adjustments and monitoring including reports between Warren County EPA the Utility Companies and Southern Recycling.
  • Revised rout and pick up schedules to eliminate excess travel time, Fuel consumptions and better utilize manpower for team support in any working area.

Assistant Manager Guest Relations

John Fellonneau Enterprises
05.1999 - 09.2001
  • Atlantis Water Park
  • Business closed

Education

Net Work Admin -

Daymar College
Louisville, KY
05.2006

Skills

  • Self motivated
  • Customer Service
  • Time and Production Management
  • Coordinator
  • Reliability
  • Critical thinking
  • Shipping and receiving
  • Workflow coordinator
  • Production coordinator
  • Client relationship management

Section name

Program Manager - Curbside Recycling

Timeline

Senior Lead / Workflow Coordinator

Williams Lea
10.2010 - Current

Service Manager

Southern Recycling
08.2007 - 01.2010

Assistant Manager Guest Relations

John Fellonneau Enterprises
05.1999 - 09.2001

Net Work Admin -

Daymar College

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