Robin Seres-Barrett
Albuquerque,NM
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
ER Secretary
St. Joseph's Regional Medical Center
08.2002 - 01.2005
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
- Increased office productivity by transcribing over [Number] daily meetings and appointments and implementing organizational systems for documents.
Unit Secretary/CNA
Kindred
08.1993 - 08.2002
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Checked supply availability and laid out instruments for [Type] patient rooms.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
CNA
Albuquerque Manor
08.1992 - 04.1993
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
CNA
St. Francis Nursing Home
01.1990 - 08.1992
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Bachelor of Arts - Criminal Justice
Colorado Technical University
Colorado Springs, CO05.2023
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM08.2019
Associate of Arts - Psychology
Central New Mexico Community College
Albuquerque, NM12.2016
Associate of Arts - Sociology
Central New Mexico Community College
Albuquerque, NM12.2016
Associate of Arts - Liberal Arts And General Studies
Central New Mexico Community College
Albuquerque, NM12.2016
Paramedic - Emergency Medical Technology
EMS Academy
Albuquerque, NM05.1992
High School Diploma -
ST. Pius X Highschool
Albuquerque05.1989
Skills
- Registration Coordination
- Registration Requirements
- Advising Patents
- Technical Library Maintenance
- Patient Training
- Data Entry Software
- Record Retrieval
- Registration Services
- Patient Registration
- Organization and Time Management
- Medical Triage
- Registration Procedures
- Collecting Intake Information
- Inpatient Consultations
- Preparing Treatment Rooms
- Medical Appointment Scheduling
- Taking Client Histories
- Medical Report Preparation
- HIPAA Guidelines
- Patient File Updates
- Customer Experience
- Reminder Calls
- Registration Data Intake
- Managing Medical Practices
- Information Assistance
- Filing Systems
- Administrative Arrangements
- Patient Interviews
- Client Assessments
- Organizing Service Schedules
- Customer Inquiries
- Policies and Guidelines
- Call Transfers
- Message and Report Transcription
- Clerical Support
- Calendar and Appointment Management
- Patient Health Information Access
- Collecting Patient Specimens and Tests
Timeline
ER Secretary
St. Joseph's Regional Medical Center
08.2002 - 01.2005
Unit Secretary/CNA
Kindred
08.1993 - 08.2002
CNA
Albuquerque Manor
08.1992 - 04.1993
CNA
St. Francis Nursing Home
01.1990 - 08.1992
Bachelor of Arts - Criminal Justice
Colorado Technical University
Bachelor of Arts - Psychology
University of New Mexico
Associate of Arts - Psychology
Central New Mexico Community College
Associate of Arts - Sociology
Central New Mexico Community College
Associate of Arts - Liberal Arts And General Studies
Central New Mexico Community College
Paramedic - Emergency Medical Technology
EMS Academy
High School Diploma -
ST. Pius X Highschool
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