Robin Seymour
Mobile,AL
Summary
I'm looking for an opportunity to leverage leadership abilities, customer service skills, and technical aptitude to contribute to a company's success through hard work and innovative thinking.
Overview
29
29
years of professional experience
Work History
Retail Account Specialist
Southern Glazer's Wine and Spirits
07.2022 - Current
- Maintained and analyzed the sales portfolio of brands for assigned target accounts
- Insured that local programs were aligned with geographic focus and followed national brand programming calendars
- Tracked vital performance metrics, including conducting regular surveys and planning and tracking weekly preplans
- Participated actively in industry promotions and events, increasing brand awareness.
- Developed strong relationships with accounts, leading to increased loyalty and repeat business.
Dining Shift Leader/Bartender/Server
California Pizza Kitchen
04.2014 - 06.2022
- Ensured exceptional customer service while overseeing dining area and supporting staff during shift
- Motivated and encourage staff members to offer unique guest experiences and showcase best-in-class service to continuously increase guest satisfaction rating
- Informed customers of new beverages and specials while learning guest preferences
- Managed inventory and ordering of bar stock and supplies
- Handled monetary exchange and various related managerial duties.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Magician's Stage Manager
Ed Alonzo The Misfit of Magic
01.1996 - 11.2018
- Oversaw and assisted with lighting and sound, and preparing act equipment for each show
- Unloading and loading of show equipment, prop assembly and ongoing equipment maintenance
- Managed rehearsals and training sessions for magician assistants and performers
- Provided support to magicians, artists and other staff during tours and shows.
Manager
Island View Casino and Resort
10.2009 - 03.2014
- Responsible for assisting with daily casino floor operations including, but not limited to, providing exceptional guest experiences, monetary exchange, accounting procedures and other related duties
- Ensure efficiency of games and guest satisfaction with a focus on development of staff and player rating
- Responsible for training, mentoring and developing team skills for shift leaders, servers, theater ushers, hosts, ticket masters and other casino floor staff.
Personal Assistant
Actor/High Profile Celebrity
10.2005 - 10.2009
- Responsible for managing client's day to day activity and travel schedule, coordinated with key personnel to ensure projects were fully completed, oversaw daily household operation, attended meetings and screened phone calls, acted as a liaison between employer and other staff, agents and managers, and performed additional administrative work.
Nanny
Alonzo Family
11.1997 - 09.2009
- Primary caregiver of one child and three show dogs during the course of employer's continuous international travel
- Handled all aspects of childcare and provided a safe, developmental environment while parents were performing and during travel
- Daily tasks included family management, ensuring child's wellbeing, transportation of child to and from school, housekeeping, grocery shopping, grooming/caring for show dogs, as well as various administrative duties.
Education
High School Diploma -
Biloxi High School
Biloxi, MS06.1996
Skills
- Goal-Oriented
- Brand Awareness
- Performance Tracking
- Promotional planning
- Customer relationship development
- Territory Growth
- Excellent Communication
- Self Motivation
References
Personal and professional references available upon request
Timeline
Retail Account Specialist
Southern Glazer's Wine and Spirits
07.2022 - Current
Dining Shift Leader/Bartender/Server
California Pizza Kitchen
04.2014 - 06.2022
Manager
Island View Casino and Resort
10.2009 - 03.2014
Personal Assistant
Actor/High Profile Celebrity
10.2005 - 10.2009
Nanny
Alonzo Family
11.1997 - 09.2009
Magician's Stage Manager
Ed Alonzo The Misfit of Magic
01.1996 - 11.2018
High School Diploma -
Biloxi High School