Robin Shears

• Counseled debtors on payment options and arranged installment agreements.
• Monitored over 100accounts for compliance with established payment plans and flagged non-compliances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Achieved performance goals on consistent basis.
• Researched accounts and completed due diligence to resolve collection problems.
• Processed payments and contracts on accounts.

*Highly accomplished auto finance underwriter with expertise in expanding BBVA's financial footprint in 9 Southeastern states.

*Dedicated leader recognized for exemplary work ethic and repeatedly given new territories as reward for optimum customer satisfaction.

* Expert in team building with along side BBVA's sales force, training and onboarding new underwriters, and also securing new business relationships.

*Recognized for increasing volume in each non brick and mortar state with look to book averaging 70%

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Gathered information from clients to secure accounts, verify payment and identify special requirements.
• Managed sales cycle to maintain solid customer base.
• Highly successful with upsell of check loans to refinance of mortgages or home equity lines for debt consolidation in subprime customer spectrum.
• Ranked number 4 in our Southeast region among 300 executives.