Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

ROBIN SHIBLES

Longmont

Summary

Former Assistant Manager with a solid track record at Regal Cinemas Village at the Peaks, excelling in operations management and team leadership. Spearheaded marketing campaigns and optimized sales growth, enhancing customer service and problem-solving. Achieved significant improvements in staff productivity and customer satisfaction through effective communication and strategic planning. Dedicated employee of ten years who seized the opportunities when available. Passed and expanded skills when accepted for Assistant General Manager at Noodles & Company with noticed improvement on customer relations and guest satisfaction surveys.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Noodles & Company
05.2025 - Current
  • Handled cash accurately and prepared deposits.
  • Navigated cook staff to improve efficiency by assisting prep and inventory in a timely manner.
  • Oversaw inventory by ordering precise quantities of produce and executing corrective actions to maintain period budgets
  • Enforced quality assurance protocols to deliver ideal customer experiences. Able to handle refunds, overrides, and service operations.
  • Mentored and motivated team members to achieve challenging business goals by holding daily staff rallies to maintain updated procedures.
  • Reduced operational risks by following P&L guidelines with a high attention to hours and attendance.
  • Fresh experience with Local Restaurant Marketing by promoting catering to nearby locations.
  • Oversaw and assisted with high traffic sales up to $1,200 for lunch and dinnertime attendance.

Assistant Manager

Regal Cinemas Village at the Peaks
11.2022 - 04.2025
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the theatre, managing staff and inventory.
  • Reported customer and employee accidents, injuries, and concerns for supervisor review.
  • Executed productivity benchmarks across departments to maximize company revenue.
  • Marketed new releases of films and promotional products with interactive displays and window designs. Analyzed consumer data to identify potential target markets for marketing campaigns.
  • Utilized knowledge of business operations to make recommendations and up-sell items according to customer needs.
  • Established clear communication between staff members and management to ensure smooth workflow throughout the theatre.
  • Scheduled equipment cleanings for projectors, building maintenance, and repairs and ordered new equipment and tools.

Team Lead

Regal Cinemas Village at the Peaks
06.2020 - 04.2022
  • Supervised the daily work of staff to ensure work prioritization and quality.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Trained to handle cash and close drawers at the end of business, reporting any shortages or overages following policy.
  • Updated and enforced policies regarding employee conduct, productivity and performance standards.
  • Assisted with signing up guests and endorsing loyalty programs promoted at the theater. Updated guest accounts, and handled cancellations with customer service.

Senior Floor Staff Member

Regal Cinemas Village at the Peaks
03.2017 - 06.2020
  • Demonstrated ability to efficiently manage multiple tasks and prioritize workloads.
  • Actively sought feedback from customers regarding their experience within the theatre to pass to upper management.
  • Handled high levels of attendance by ensuring concession lines moved quickly, kitchen orders were made correctly, and auditoriums were turned over before the next scheduled showtime.
  • Maintained the cleanliness of the building and remained productive with cleaning projects when attendance was low.
  • Thoroughly trained with alcohol services and enforced policy strictly when serving guests.

Cast Member

Regal Cinemas Village at the Peaks
11.2016 - 03.2018
  • Enhanced guest experience, such as creating a welcoming atmosphere and personalized interactions when possible.
  • Demonstrated effective communication skills through resolving guest inquiries.
  • Worked efficiently by prioritizing tasks based on importance and urgency when dealing with high levels of attendance at the theatre.
  • Maintained knowledge of merchandise offerings in order to provide guests with accurate information regarding product selection and availability.

Education

High School Diploma -

Niwot High School
Niwot, Colorado
05.2017

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Money handling
  • Operations management
  • Sales growth
  • Marketing strategist
  • Staff supervision
  • Orientation and training
  • Communication

Interests

  • Graphic Design
  • I participate in a variety of outdoor recreational activities
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Assistant General Manager

Noodles & Company
05.2025 - Current

Assistant Manager

Regal Cinemas Village at the Peaks
11.2022 - 04.2025

Team Lead

Regal Cinemas Village at the Peaks
06.2020 - 04.2022

Senior Floor Staff Member

Regal Cinemas Village at the Peaks
03.2017 - 06.2020

Cast Member

Regal Cinemas Village at the Peaks
11.2016 - 03.2018

High School Diploma -

Niwot High School

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