Summary
Overview
Work History
Education
Skills
Timeline
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Robin Shoufler

Palm Desert,CA

Summary

Energetic, detail-focused professional with passion for delivering exceptional customer experiences in food and beverage industry. Possesses deep understanding of menu planning and inventory management, with skills in team leadership and cost control. Committed to driving operational efficiency and enhancing guest satisfaction.

Experienced with over 20 plus years in food and beverage management delivering operational excellence and customer satisfaction. Utilizes strategic planning and team coordination to optimize performance. Track record of enhancing service quality and maintaining high standards in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Territory Sales Lead

Retail Execution West LLC
09.2023 - Current
  • Built strong relationships with key clients through consistent communication and excellent customer service.
  • Championed the introduction of new product lines within the territory, driving sales growth and enhancing market diversification
  • Identified opportunities for improvement in reset procedures and made recommendation to enhance efficiently and productivity
  • Worked efficiency in a fast- pace environment, completing resets within designed timeframes
  • Addressed customer concerns promptly and effectively, fostering a positive reputation for the company within the industry.

Chief Executive Officer

Del Rey Cafe & Loft / Lamplighter Cafe & Lounge
09.2008 - 10.2023
  • Established foundational processes for business operations.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained highest standards for beverage quality and service.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Managed bar and wait staff and directed hiring program.
  • Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
  • Collaborated with executive chef to ensure menu items met dietary and allergen requirements, catering to broader customer base.
  • Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
  • Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
  • Managed budgeting and financial reporting for food and beverage department, identifying areas for cost savings without compromising on quality.
  • Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Estate Manager/Personal Assistant

Schnitzer Properties LLC
01.2023 - 09.2023
  • Maintained utmost discretion when dealing with sensitive information related to clients'' personal lives or business matters.
  • Oversaw daily operations of the estate, managing and maintaining a well-organized environment with chefs, housekeepers and nannies conducive to comfort and productivity.
  • Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
  • Mentored estate staff members in best practices, fostering a collaborative work atmosphere focused on excellence in service delivery.
  • Facilitated effective communication between family members residing on the property through weekly meetings that addressed concerns or updates about ongoing projects.
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Coordinated events, caterings and functions with attention to detail ensuring successful execution.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Education

Undergraduate - Business Management

Umpua Community College
Roseburg, OR
09-2001

Skills

  • Food and beverage operations
  • Menu development and cost control
  • Front of house management
  • Kitchen equipment operation and maintenance
  • Nutrition awareness
  • Operations & ServeSafe food management
  • Beverage making and food presentation
  • Health code compliance
  • Intuit quickbooks,Microsoft office, Word and Payroll administration
  • POS terminal operation
  • Employee supervision and customer service
  • Inventory management and Organizational skills

Timeline

Territory Sales Lead

Retail Execution West LLC
09.2023 - Current

Estate Manager/Personal Assistant

Schnitzer Properties LLC
01.2023 - 09.2023

Chief Executive Officer

Del Rey Cafe & Loft / Lamplighter Cafe & Lounge
09.2008 - 10.2023

Undergraduate - Business Management

Umpua Community College

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Robin Shoufler