Hi, I’m
Robin Skeene
Yorba Linda,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
years of professional experience
Work History
Spann & Associates
Administrative Assistant
09.2021 - 07.2024
Job overview
- Answered and directed incoming calls, providing information to callers and taking messages as necessary.
- Proficient in usage of Rent Manager and Time Matters software.
- Maintained a well stocked and organized mailroom.
- Distributed mail and packages in a timely manner according to company policies.
- Greeted visitors warmly and announced their arrival to appropriate personnel.
- Scheduled appointments for the office staff using a computerized calendar system.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the preparation of important documents, improving efficiency in office communication and processes.
- Maintained confidentiality in handling sensitive information, adhering to company policies and procedures.
- Streamlined front office operations by implementing efficient filing and organizational systems.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Prepared high levels of outgoing daily mail using the Formax envelope folding machine.
- Prepared outgoing mail using IX-5 postage mailing machine.
- Created shipping labels for Priority Mail using the Neoship program.
- Conducted twice daily post office mail retrieval and delivery trips.
- Proficient usage of the DYMO label making machine.
- Proficient daily usage of the SnapScan document scanning machine.
- Proficiently worked independently.
- Proficiently worked under time deadlines.
- Ability to take on new job tasks and manage daily time management.
Brea Pediatric Dental Practice
Registered Dental Assistant
12.2020 - 08.2021
Job overview
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Education
Cerritos CollegeNorwalk, CA
Registered Dental Assistant from General Studies, RDA Program
05-1992
Skills
- Reliability
- Professional and Mature
- Honest
- Hard Working
- Time Management Abilities
- Active Listening
- Effective Communication
- Meticulous Attention to Detail
- Interpersonal Skills
- Filing and Data Archiving
- Inventory Replenishment
- Multitasking
- Organizational Skills
- Adaptability
- Self Motivation
- Confidentiality
- Appointment Scheduling
- Computer Skills
- Data Entry
- Administrative Support
- Microsoft Word
- Microsoft Outlook
- Rent Manager
- Time Matters
- Neoship Program
- DYMO Label Making Machine
- Formax Envelope Folding Machine
- IX-5 Postage Mailing Machine
- SnapScan Machine
- Customer and Client Relations
- Clerical Support
- Documentation and Recordkeeping
- Dedicated Team Player
- Project Deadline Efficiency
- Mail Management
- Prioritization
- Client Relations
- Confidential Document Control
- Internal Communications
Timeline
Administrative Assistant
Spann & Associates
09.2021 - 07.2024
Registered Dental Assistant
Brea Pediatric Dental Practice
12.2020 - 08.2021
Cerritos College
Registered Dental Assistant from General Studies, RDA Program
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