Robin Smith
Salina,KS
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Health Information Operation Supervisor
Datavant
05.2022 - Current
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Devised and implemented processes and procedures to streamline operations.
- Boosted team performance by developing customer service training materials and conducting service training.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained compliance with company policies, objectives, and communication goals.
- Developed effective improvement plans in alignment with goals and specifications.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and implemented customer service policies to enhance satisfaction.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Passionate about learning and committed to continual improvement.
Area Health Information Specialist
CIOX HEALTH
03.2020 - 05.2022
- Promoted a culture of continuous improvement within the team by actively seeking feedback from colleagues and supervisors regarding workflow efficiencies and areas for growth.
- Tracked and monitored requests for medical records release.
- Monitored and tracked requests, assigned work tasks and adjusted assignments based on priorities.
- Maintained accuracy, completeness, and security for medical records and health information.
- Assisted in training new staff on medical record processing and filing procedures.
- Utilized electronic medical record systems to retrieve and process requests.
- Followed exact procedures for handling transfers and other releases of medical records.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Client Service Representative I
Ciox Health
09.2014 - 03.2020
- Adhere to HIPAA rules and regulations
Released Protected Health Information for subpoenas, court orders, insurance, attorneys, patient requests, and audits.
Traveled to multiple facilities to process records requests in a timely manner.- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for numerous facilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Trained staff on operating procedures and company services.
- Paid attention to detail while completing requests.
Operate phone, fax machine, Microsoft Windows, and Outlook.
Education
EMT
Rich Mountain Community College
Mena, AR05.2012
Skills
- Training and mentoring
- Staff Development
- Employee Motivation
- Microsoft experience
- Multitasking
- Flexible and Adaptable
- Troubleshooting
- Customer Service
Timeline
Health Information Operation Supervisor
Datavant
05.2022 - Current
Area Health Information Specialist
CIOX HEALTH
03.2020 - 05.2022
Client Service Representative I
Ciox Health
09.2014 - 03.2020
EMT
Rich Mountain Community College
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