Summary
Overview
Work History
Education
Skills
Timeline
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Robin Smith

WEST HAVEN,UT

Summary

Proven leader with a track record of enhancing customer satisfaction and driving sales growth at Dal Tile & Stone. Excelled in team building and driver scheduling, significantly optimizing operational efficiency. Leveraged strong leadership qualities and vehicle maintenance knowledge to achieve notable improvements in service delivery and fleet management. Logical Transportation Manager with 4-year background overseeing shipment coordination. Adept at reducing shipping costs, increasing efficiency and implementing safety regulations. Assigns tasks to drivers and directs vehicle maintenance repairs. Excellent multitasking, time management and verbal communication talents.

Overview

19
19
years of professional experience

Work History

Driver Manager

Tramcor Corp
09.2021 - Current
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Addressed driver communications and provided required data to drivers.
  • Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
  • Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
  • Implemented an efficient scheduling system that allowed drivers to better balance their work-life commitments while meeting company objectives.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Assistant General Manager

Dal Tile & Stone
06.2005 - 08.2021
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High School Diploma -

Southern Nevada Vocational Training Center
Las Vegas, NV
05.1973

Skills

  • Customer Service
  • Strong leadership qualities
  • Empathy and patience
  • Vehicle maintenance knowledge
  • Driver Scheduling
  • Delivery Scheduling
  • Team building expertise

Timeline

Driver Manager

Tramcor Corp
09.2021 - Current

Assistant General Manager

Dal Tile & Stone
06.2005 - 08.2021

High School Diploma -

Southern Nevada Vocational Training Center

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Robin Smith