Robin Smith
Thornton,CO
Summary
Accomplished Sr. Contracts Manager at Key Government Finance, adept in legal compliance and fostering sales collaboration. Excelled in reducing organizational risks and enhancing contract efficiency, demonstrating exceptional attention to detail and organizational skills. Achieved significant improvements in stakeholder relationships and contract administration, contributing to streamlined operations and compliance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Sr. Contracts Manager
Key Government Finance
10.2021 - 06.2023
- Collaborated with internal departments (legal, pricing, credit underwriting and servicing) to establish clear communication channels during the contracting process, minimizing funding delays and contract completion.
- Conducted comprehensive reviews of existing contracts, identifying contracts that needed to be re-negotiated.
- Established performance metrics for tracking contract compliance, enabling proactive issue resolution and minimizing risks.
- Reduced organizational exposure to potential liabilities by conducting thorough due diligence with Prime Contractors, Federal Government Agencies and vendor/suppliers, ensuring compliance with industry regulations and ethical standards.
- Developed strong relationships with key stakeholders to ensure alignment of contract requirements and business objectives.
- Managed, controlled and responsible for execution of 20 Prime Contractors.
Sr. Booking/Account Maintenance Specialist
Key Equipment Finance
04.2009 - 09.2021
- Established trust with many internal clients to maintain consistent delivery of accurate information relating to their accounts and prompt resolution of any discrepancies.
- Assisted team members in resolving complex account issues, fostering a collaborative work environment.
- Collaborated with internal clients to verify consistent information accessibility and improve the booking process for existing and new contracts.
- Minimized potential security risks by adhering to strict data privacy guidelines when handling sensitive client information during the course of Booking/Account maintenance activities.
- Supported business growth initiatives by effectively booking new contracts while maintaining impeccable accuracy in updating existing accounts.
- Tracked statistical information for department and compiled data into reports submitted to management at the end of every month.
- Regularly exceeded performance targets by effectively managing time, resources, and workload to complete Booking/Account maintenance tasks quickly and accurately.
- Increased internal customer trust through prompt, courteous, and knowledgeable assistance with account inquiries and concerns.
- Expedited resolution of discrepancies by collaborating with cross-functional teams for timely issue identification and correction.
- Streamlined workflow for increased productivity by implementing new Booking/Account maintenance procedures involved with a new booking system.
- Optimized department efficiency by developing and maintaining comprehensive procedural manuals for account maintenance tasks.
- Contributed to the successful audit process by ensuring compliance with company policies and regulatory requirements regarding account maintenance.
- Fostered continuous learning among colleagues through knowledge sharing and best practice discussions related to efficient account management techniques.
- Reduced errors in account updates with meticulous attention to detail and thorough documentation.
- Demonstrated strong problem-solving skills when faced with unique or challenging situations that required innovative solutions for proper resolution of various account matters.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Strengthened relationships with clients through proactive communication about account changes or potential issues.
- Efficiently managed multiple priorities simultaneously while consistently meeting deadlines concerning both individual responsibilities as well as collaboration-based projects within the Account Maintenance division.
- Demonstrated exceptional attention to detail when maintaining client records leading to increased data accuracy and reduced instances of errors or disputes from clients regarding their account information.
- Investigated and resolved inquiries with billing and invoicing.
Customer Service Representative
Key Equipment Finance
06.2006 - 04.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Skills
- Contract drafting and pricing
- Legal compliance
- Contract administration
- Sales collaboration
- Sales teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Documentation skills
- Funding contracts
- Risk management
Timeline
Sr. Contracts Manager
Key Government Finance
10.2021 - 06.2023
Sr. Booking/Account Maintenance Specialist
Key Equipment Finance
04.2009 - 09.2021
Customer Service Representative
Key Equipment Finance
06.2006 - 04.2009
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