Robin Smith
Reynoldsburg
Summary
Dynamic Administrator with 15+ years in client services and fiscal oversight, excelling in budgeting and grant administration. Expertise in facilitating case planning and stakeholder collaboration, contributing to community partnerships that enhance service delivery and ensure responsible stewardship.
Overview
31
31
years of professional experience
Work History
Utilization Coordinator
Buckeye Ranch-Bonner Academy
Columbus
05.2023 - Current
- Identified family strengths, goals, and progress to support team collaboration.
- Received and tracked incoming referrals, submitting information to TBR programs treatment team for timely case management.
- Facilitates case planning and review processes with families, providers, and community support partners.
- Directed Team Decision Making (TDM) Meetings to facilitate decisions on child removal, placement changes, reunification, and permanency plans.
- Verified Medicaid eligibility, updated SmartCare records, and maintained electronic health records.
Customer Service Assistant 2 (Hybrid Contingent)
Ohio Department of Public Safety
Columbus
08.2024 - 05.2025
- Responded to inquiries and complaints requiring in-depth knowledge of laws, rules, policies, and procedures in Remittance Processing, ensuring accurate guidance for customers.
- Managed over 1800 monthly vehicle registration inquiries from customers and agencies while auditing applications for accuracy, enhancing overall service quality.
- Reviewed and processed International Registration Plan (IRP) applications, evaluating supporting documentation for completeness and potential fraud to ensure compliance.
- Verified compliance with IRP, Ohio Revised Code, and Ohio Administrative Code by researching databases for duplicates and account status.
Child Welfare Case Manager 2
Franklin County Children Services (FCCS)
Columbus
08.2022 - 02.2023
- Conducted assessments and led investigations, ensuring safety of children in FCCS care.
- Collaborated with parents, caregivers, and multidisciplinary teams to strengthen partnerships and enhance support for families.
- Skilled in investigating allegations of abuse and neglect through interviews with key sources to assess risks.
- Directed families to crisis services, prioritizing findings to facilitate informed decision-making.
Public Health Investigator (Contractual)
Franklin County Public Health (FCPH)
Columbus
09.2020 - 08.2022
- Investigated allegations of abuse and neglect through interviews with key sources, identifying and mitigating risks.
- Conducted assessments and led investigations to ensure safety of children in FCCS care, enhancing protective measures.
- Directed families to crisis services and prioritized findings, facilitating informed decision-making in critical situations.
- Making calls to more than six hundred customers weekly, using a collaborative approach to strengthen partnerships with parents, caregivers, and multidisciplinary teams.
Commission Receptionist (Intermittent)
Public Utilities Commission of Ohio (PUCO)
Columbus
11.2017 - 03.2020
- Acted as the first point of contact for over one hundred public callers and visitors, providing clear regulatory information and informing stakeholders about PUCO services and regulations.
- Coordinated distribution of identification badges for PUCO staff, utilizing an organized Excel log for efficient tracking.
- Managed workday tickets for computer issues, ensuring quick technical support.
- Initiated repair work orders and coordinated maintenance efforts.
Program Administrator 2
Ohio Department of Health (ODH)
Columbus
11.2016 - 03.2017
- Supported Bureau Chief in managing seven public health initiatives, enhancing community health through targeted programs such as HIV/AIDS prevention, infant mortality reduction, and immunization outreach.
- Oversee budgeting, prepared financial reports for contracts and grants, and ensured fiscal responsibility.
- Coordinated special projects, including bed bug awareness and Smoking Ban, while supervising and training staff to optimize workflow and project outcomes.
- Ensured compliance of payroll processes with state and federal regulations, labor laws, and organizational policies, maintaining integrity in financial operations.
- Maintaining accurate payroll records, including timekeeping, leave balances, and payroll adjustments.
Program Administrator 1
Ohio Department of Job & Family Services (ODJFS)
Columbus
11.2005 - 11.2006
- Assisted Bureau Chief and Deputy Director with computer hardware sales and services, supporting users across eighty-eight counties.
- Responded to customer inquiries on hardware pricing, ordering, licensing, distribution, invoicing, and collection.
- Coordinated with state Information Technology (IT) experts to resolve customer computer issues efficiently.
- Processed statutory forms and ensured compliance with quality standards and service level agreements, maintaining operational integrity.
- Trained administrative staff on agency policies and procedures, enhancing operational compliance.
- Conducted payroll audits, reconciling discrepancies, and resolving payroll issues.
- Addressed payroll-related inquiries, explaining salary calculations, tax deductions, and benefits of contributions.
Human Service Specialist V-Policy Trainer
Maryland Department of Human Resources (DHR)
Baltimore
01.1995 - 01.2003
- Delivered statewide training for DHS employees, key stakeholders, and vendors on program, system, and policy instruction to align with organizational needs.
- Developed, wrote, and prepared Family Investment Administration (FIA) program training material.
- Utilized a range of delivery methods, such as classroom training, online training, and on-the-job training.
- Participated in creating needs assessment surveys to design, develop and deliver training on new or existing programs and procedures.
- Participated in system design workgroups, projects, and user acceptance testing.
- Maintained updated policy and procedure manual to guide employees and supervisors in effectively addressing issues during business hours.
Education
Doctorate - Organizational Leadership
Northcentral University
Prescott Valley, AZ01-2018
Master of Science - Marketing and Communications
Franklin University
Columbus, OH01-2006
Bachelor of Science - Human Resources and Counseling
Franklin University
Columbus, OH01-2003
Skills
- Utilization Review
- Claims Management
- Care Coordination
- Regulatory Compliance
- Policy Compliance
- Budget Management
- Financial Reporting
- Contract Administration
- Resource Allocation
- Project Coordination
- Crisis Intervention
- Stakeholder Collaboration
- Patient Communication
- Technical Support
- Training supervision
Timeline
Customer Service Assistant 2 (Hybrid Contingent)
Ohio Department of Public Safety
08.2024 - 05.2025
Utilization Coordinator
Buckeye Ranch-Bonner Academy
05.2023 - Current
Child Welfare Case Manager 2
Franklin County Children Services (FCCS)
08.2022 - 02.2023
Public Health Investigator (Contractual)
Franklin County Public Health (FCPH)
09.2020 - 08.2022
Commission Receptionist (Intermittent)
Public Utilities Commission of Ohio (PUCO)
11.2017 - 03.2020
Program Administrator 2
Ohio Department of Health (ODH)
11.2016 - 03.2017
Program Administrator 1
Ohio Department of Job & Family Services (ODJFS)
11.2005 - 11.2006
Human Service Specialist V-Policy Trainer
Maryland Department of Human Resources (DHR)
01.1995 - 01.2003
Doctorate - Organizational Leadership
Northcentral University
Master of Science - Marketing and Communications
Franklin University
Bachelor of Science - Human Resources and Counseling
Franklin University