Robin Spicer
North Vernon,IN
Summary
Organized and dependable Assistant. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Circle K Gas Station
07.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Insurance Agent
Faye-Ed Farms Insurance Agency
01.2014 - 05.2016
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Investigated and processed claims swiftly to keep customers satisfied.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Handled all the office responsibilities....answered phones, paid bill, bank deposits, mail, copies, sent fax documents
Education
Property And Liability Insurance
The Pyramids
Indianapolis06.2014
Associate of Applied Science - Administrative Office
Ivy Tech Community College of Indiana
Indianapolis, IN1996
Skills
- Staff Supervision
- Greet Guests
- Set Organizational Policies
- Project Management
- Customer Service
- Manage Contracts
- Customer Relations
- Time Management
- Business Administration
- Information Confidentiality
- Microsoft Office Expertise
- Data Protection
- Training
Timeline
Assistant Manager
Circle K Gas Station
07.2017 - Current
Insurance Agent
Faye-Ed Farms Insurance Agency
01.2014 - 05.2016
Property And Liability Insurance
The Pyramids
Associate of Applied Science - Administrative Office
Ivy Tech Community College of Indiana
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