Robin Spiller
Dispatcher
Richmond,TX
Summary
Organized Office Manager with over 10+ years of noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager/Dispatcher
Signa EMS
05.2019 - Current
- Manage customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment
- Track status and location of all ambulances and supervisors by using multiple GPS systems and enforcing strong communication with co-workers and management
- Plan driver's itinerary to ensure timely pick-up and delivery of patients, while following safety and government regulations
- Provide accurate and appropriate information in response to customer inquiries while providing exceptional customer service
- Developed reputation as an efficient service provider with high levels of accuracy.
Commissary Clerk
Texas Department Of Criminal Justice
11.2018 - 04.2019
- Performed transfers of products and merchandise from warehouse to inmates.
- Conducted commissary sales transactions, processed inmate order forms, performed data entry and verified and delivered pulled orders to inmates.
- Maintained confidentiality and security of records.
- Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.
- Processed requests for supplies, prepared merchandise for delivery and prepared packages for delivery according to established procedures.
Front Desk Receptionist/Office Assistant
Houston Family Practice Clinic
08.2012 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Provided clerical support to company employees by copying, faxing, and filing documents
- Operated multi-line telephone system to answer and direct high volume of calls
Customer Service Representative
Legal Access Plans
11.2014 - 07.2015
- Responsible for taking inbound customer calls in a call center environment, provided prompt and courteous service while, demonstrating friendliness and to greeting every customer
- Ensured that customer receive prompt, efficient, and courteous attention for all contacts and transactions
- Ensured proper follow through on all directives, schedules, and accounting
- Gathered and verified all required customer information for tracking purposes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Childcare Provider
Rockiin Robiin's Daycare
10.2009 - 07.2012
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Bachelor of Science - Criminal Justice
UNIVERSITY OF PHOENIX
Phoenix, AZGED - General Studies
Des Moines Area Community College
Ankeny, IA04.2005
Skills
- Microsoft Office (9 years)
- Conflict Management
- Office Management
- Microsoft Outlook
- Typing
- Windows
- Microsoft Excel
- ICD-10
- 10 key calculator
- Microsoft Word
- Multi-Line Phone Operations
- Critical Thinking
- Problem Solving
- Strong Communication Skills
Timeline
Office Manager/Dispatcher
Signa EMS
05.2019 - Current
Commissary Clerk
Texas Department Of Criminal Justice
11.2018 - 04.2019
Customer Service Representative
Legal Access Plans
11.2014 - 07.2015
Front Desk Receptionist/Office Assistant
Houston Family Practice Clinic
08.2012 - 10.2018
Childcare Provider
Rockiin Robiin's Daycare
10.2009 - 07.2012
Bachelor of Science - Criminal Justice
UNIVERSITY OF PHOENIX
GED - General Studies
Des Moines Area Community College
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