Robin Steadman
Raleigh,NC
Summary
Customer-focused professional with experience in customer service, administrative support, and high-responsibility environments. Skilled in communication, conflict resolution, and maintaining accurate records while delivering professional front-facing support.
Overview
6
6
years of professional experience
Work History
Correctional Officer
NDOC
03.2024 - 09.2025
- Managed daily interactions professionally while maintaining safety and order.
- De-escalated conflicts calmly to prevent incidents and ensure a secure environment.
- Maintained accurate reports and confidential documentation.
- Coordinated transportation scheduling for court and medical appointments.
- Conducted inspections and enforced policies with professionalism and consistency.
Correctional Officer
TDCJ
06.2023 - 02.2024
- Conducted routine patrols and monitored facility operations.
- Responded to emergencies with strong decision-making skills.
- Maintained detailed activity and incident reports.
- Communicated effectively with staff and supervisors.
- Supported daily operations through teamwork and structured procedures.
Customer Service Representative
ADPI Medical
01.2022 - 07.2023
- Handled high-volume inbound calls with professionalism and empathy.
- Resolved customer complaints efficiently to improve satisfaction.
- Managed escalated concerns and provided policy-aligned solutions.
- Updated and maintained accurate customer account records.
- Provided detailed information on products and services.
Administrative Assistant
Duke Raleigh Hospital
05.2019 - 08.2021
- Managed front desk operations and multi-line phone systems.
- Scheduled appointments and coordinated meetings.
- Maintained confidential records with high accuracy.
- Provided courteous assistance to patients and staff.
- Supported daily office operations and supply management.
Education
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Wake Technical Community College
Raleigh, NCSkills
- Customer Service & Front Desk Support
- Professional Communication
- Conflict Resolution & De-escalation
- Data Entry & Record Management
- Time Management & Multitasking
Timeline
Correctional Officer
NDOC
03.2024 - 09.2025
Correctional Officer
TDCJ
06.2023 - 02.2024
Customer Service Representative
ADPI Medical
01.2022 - 07.2023
Administrative Assistant
Duke Raleigh Hospital
05.2019 - 08.2021
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Wake Technical Community College