Robin Stephenson-Mullins
Garner,NC
Summary
Dynamic RN Supervisor at Raleigh Oaks Behavioral Health with expertise in patient assessment and care coordination. Proven ability to enhance patient satisfaction through effective communication and interdisciplinary collaboration. Skilled in electronic health records and conflict resolution, consistently fostering a positive work environment while ensuring optimal patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RN Supervisor
Raleigh Oaks Behavioral Health
Garner, NC
01.2023 - 05.2024
- Conducted performance evaluations for nursing staff on a regular basis.
- Reviewed and completed admission and discharge assessments.
- Participated in continuing education courses related to advances in nursing practice.
- Coordinated staffing schedules to meet patient needs while adhering to budgetary constraints.
- Communicated with patients with compassion while keeping medical information private.
- Monitored inventory levels of medical supplies and equipment, ordering additional items as needed.
- Explained policies, procedures and services to patients.
- Facilitated interdisciplinary meetings between physicians, nurses, social workers, therapists, dietitians, and pharmacists to discuss treatment plans for individual patients.
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
- Assisted with onboarding of new nurses by providing orientation materials and training sessions.
- Responded promptly to inquiries from physicians or other healthcare providers regarding changes in medication orders or treatments.
- Resolved conflicts among nursing staff in a timely manner while promoting positive working relationships.
- Liaised between patients and families by providing health information and addressing questions and concerns.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Investigated incidents involving patients or staff members, documenting findings as necessary.
- Observed and interpreted patients' symptoms, devised individualized care plans, delivered best and most suitable care and advice and communicated to nursing staff and physicians.
RN Staff Nurse
State of NC
Butner, NC
09.2016 - 04.2022
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Facilitated transition to home care by providing patients with continued care information and discharge instructions.
- Ordered laboratory tests and interpreted results based on established norms.
- Counseled patients on healthy lifestyle choices that can improve their overall wellbeing.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained accurate records of patient health information and treatment plans in electronic health record systems.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Addressed rapid response and code situations by strategically organizing and delegating tasks.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Assisted physicians with diagnostic tests such as X-rays, CT scans or ultrasounds.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Supervised licensed practical nurses, certified nurse assistants and other staff members.
- Coordinated care with charge nurse and other staff through daily communication.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Assessed, monitored and documented patient vital signs, medical history and physical condition.
- Provided direct patient care, including administering medications and treatments according to physician orders.
- Administered intravenous fluids and medications as prescribed by physicians.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Educated patients and families on disease prevention and management of chronic conditions.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Participated in quality improvement initiatives to enhance patient care outcomes.
- Collaborated with multidisciplinary team members to develop individualized care plans for each patient.
RN Staff Nurse
Maxim Healthcare
Raleigh, NC
06.2016 - 10.2016
- Provided emotional support and counseling to patients and their families.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Ordered laboratory tests and interpreted results based on established norms.
- Counseled patients on healthy lifestyle choices that can improve their overall wellbeing.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained accurate records of patient health information and treatment plans in electronic health record systems.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Addressed rapid response and code situations by strategically organizing and delegating tasks.
- Assisted physicians with diagnostic tests such as X-rays, CT scans or ultrasounds.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Supervised licensed practical nurses, certified nurse assistants and other staff members.
- Coordinated care with charge nurse and other staff through daily communication.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Assessed, monitored and documented patient vital signs, medical history and physical condition.
- Provided direct patient care, including administering medications and treatments according to physician orders.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Evaluated patients to develop and update treatment plans while anticipating day-to-day needs.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Educated patients and families on disease prevention and management of chronic conditions.
- Responded quickly to medical emergencies such as cardiac arrest or trauma cases.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Collaborated with multidisciplinary team members to develop individualized care plans for each patient.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Treated and monitored wounds using liquid skin, sutures, and bandages.
- Ensured compliance with federal, state and local healthcare regulations.
- Worked effectively in team environments to make the workplace more productive.
RN Staff Nurse
Blue Ridge Family Physicians
Raleigh, NC
04.2013 - 06.2016
- Provided emotional support and counseling to patients and their families.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Managed post-operative care, including wound dressings, pain management and infection control measures.
- Ordered laboratory tests and interpreted results based on established norms.
- Provided emotional support to patients dealing with serious illness or injury.
- Counseled patients on healthy lifestyle choices that can improve their overall wellbeing.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Answered patient questions and provided take-home materials for further information.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained accurate records of patient health information and treatment plans in electronic health record systems.
- Addressed rapid response and code situations by strategically organizing and delegating tasks.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Assessed, monitored and documented patient vital signs, medical history and physical condition.
- Provided direct patient care, including administering medications and treatments according to physician orders.
- Administered intravenous fluids and medications as prescribed by physicians.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Educated patients and families on disease prevention and management of chronic conditions.
- Responded quickly to medical emergencies such as cardiac arrest or trauma cases.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Treated and monitored wounds using liquid skin, sutures, and bandages.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
Nursing
Piedmont Community College
Roxboro, NC07-1994
Skills
- Patient assessment
- Care coordination
- Patient education
- Conflict resolution
- Interdisciplinary collaboration
- Team building
- Effective communication
- Critical thinking
- Employee supervision
- Problem-solving abilities
- Electronic health records
- Medication administration
- Staff scheduling
Certification
- RN license 134156 (7/20/94)
Timeline
RN Supervisor
Raleigh Oaks Behavioral Health
01.2023 - 05.2024
RN Staff Nurse
State of NC
09.2016 - 04.2022
RN Staff Nurse
Maxim Healthcare
06.2016 - 10.2016
RN Staff Nurse
Blue Ridge Family Physicians
04.2013 - 06.2016
Nursing
Piedmont Community College
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