Robin Stevenson
Alexandria,LA
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Reliable, driven, and willingly go that extra mile for customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Office Manager
Alice & Kaye's Medical Transportation
07.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Order Entry
Franchisee First PH, Inc
06.2017 - Current
- Entered orders into computer system quickly and in proper sequence.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Described menu items in detail and educated customers about meal options.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Input order information into system and updated customer accounts to document and track customer orders.
- Processed customer orders in line with established policies and procedures.
Tax Associate
Concentrix
01.2021 - 05.2021
- Answer customer telephone calls regarding existing accounts
- Assist customer with password recovery
- Escalate calls appropriately
- Provided basic tax information as needed to assist customer
- Help customer install purchased tax software
- Inbound and outbound calls.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Customer Service Representative
Convergys
12.2016 - 07.2017
- Respond to questions and concerns about service, coverage and options.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Consistently improve customer satisfaction through expert resolution.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Asurion
10.2014 - 10.2016
- Provided inbound customer support to mobile customers.
- Cross-trained to handle multiple clients.
- Submitted insurance claim for lost, stolen, and/or damaged mobile devices.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Sutherland Global
10.2012 - 11.2013
- Provided inbound customer support to customers who called with billing, technical issues etc.
- Resolved service issues and shared benefits of additional services.
- Technical support assistance, transfer as needed.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Assist customers with placing orders for service and/or products such as internet, cell phone, etc.
Customer Service Representative
Startek
10.2007 - 12.2012
- Transfer customer mobile number from one provider to another.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained in various lines of business.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Troubleshoot wireless devices.
Education
Bachelor of Science - Business Administration
Belhaven University
Jackson, MS12.2003
Associate of Arts - Administrative Office Technology
Hinds CC
Jackson12.1993
Skills
- Team Supervision
- Staff Management
- Compliance Monitoring
- Office Management
- Customer Service
- Data Entry
- Billing
- Payroll and Budgeting
- Clerical Support
- Report Writing
- Scheduling
- Event Coordination
Timeline
Office Manager
Alice & Kaye's Medical Transportation
07.2021 - Current
Tax Associate
Concentrix
01.2021 - 05.2021
Order Entry
Franchisee First PH, Inc
06.2017 - Current
Customer Service Representative
Convergys
12.2016 - 07.2017
Customer Service Representative
Asurion
10.2014 - 10.2016
Customer Service Representative
Sutherland Global
10.2012 - 11.2013
Customer Service Representative
Startek
10.2007 - 12.2012
Bachelor of Science - Business Administration
Belhaven University
Associate of Arts - Administrative Office Technology
Hinds CC
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