Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Robin Stevenson

Robin Stevenson

Alexandria,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

17
17
years of professional experience

Work History

Office Manager

Alice & Kaye's Medical Transportation
05.2020 - Current
  • Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed office operations while scheduling trips.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.

WFH Sales Advisor

Concentrix
07.2023 - 03.2024
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction level.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Applied problem-solving skills to resolve customer complaints based on company policy.
  • Use empathy and attention to detail to suggest certain products and/or services.

WFH Tax Associate

Concentrix
12.2020 - 05.2021
  • Assist customer with password recovery.
  • Maintained detailed records of client interactions and transactions, ensuring highest level of accuracy and confidentiality.
  • Participated in continuing education courses to maintain professional knowledge and certifications.
  • Reviewed and analyzed tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits for accurate preparation and submission.
  • Provided basic tax information as needed to assist customers.

WFH CSR

Asurion
10.2014 - 10.2019
  • Provided inbound customer support to mobile customers.
  • Cross-trained to handle multiple clients.
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Sutherland Global
10.2012 - 12.2013
  • Provided inbound customer support to customers who called with billing, technical issues etc.
  • Resolved service issues and shared benefits of additional services.
  • Supplied technical support assistance, transfer as needed.
  • Assist customers with placing orders for service and/or products such as internet, cell phone, etc
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Startek USA
10.2007 - 12.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Processed debit and credit card and electronic check payments.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Bachelor of Science - Business Administration

Belhaven University
Jackson, MS
12.2003

Associate of Arts - Early Childhood Education

Hinds CC
Jackson, MS
12.1993

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Order Processing

Timeline

WFH Sales Advisor

Concentrix
07.2023 - 03.2024

WFH Tax Associate

Concentrix
12.2020 - 05.2021

Office Manager

Alice & Kaye's Medical Transportation
05.2020 - Current

WFH CSR

Asurion
10.2014 - 10.2019

Customer Service Representative

Sutherland Global
10.2012 - 12.2013

Customer Service Representative

Startek USA
10.2007 - 12.2011

Bachelor of Science - Business Administration

Belhaven University

Associate of Arts - Early Childhood Education

Hinds CC

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Robin Stevenson