Robin Stokes

Walmart Associate

Walmart

10.2020 - Current

Worked varied hours to meet seasonal and business needs.
Greeted customers and offered assistance for increased customer satisfaction.
Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Provided product price information to customers.
Managed customer relations through communication and helpful interactions.
Identified customer needs and wants to enhance customer experiences and boost sales.
Maintained relationships with customers to maximize sales opportunities.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Trained and mentored junior staff on customer service strategies and techniques.
Created solutions for customers to satisfy specific needs, quality and budget.
Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Analyzed customer data to identify trends and anticipate customer needs.
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Utilized customer feedback to improve product offerings.
Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Monitored customer service metrics and performance indicators to identify areas of opportunity.
Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
Successfully negotiated contracts with vendors, securing favorable terms for the organization.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Managed efficient cash register operations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Provided exceptional services and pleasant shopping experiences to retail customers.
Prioritized helping customers over completing other routine tasks in store.
Used in-store system to locate inventory and place special orders for customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Monitored customers for signs of security concerns and escalated issues to management.

Summary

Overview

Work History

Walmart Associate

Education

Career Diploma - Bookkeeping

High School Diploma -

Skills

Timeline

Walmart Associate

Career Diploma - Bookkeeping

High School Diploma -

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