ROBIN THOMAS

• Tailored instruction to meet the diverse needs of all learners, accommodating individual learning styles and abilities.
• Implemented classroom management techniques to maintain a disciplined and positive learning environment.
• Participated in professional development workshops and conferences, staying current on best teaching practices and trends in education.
• Contributed to school-wide initiatives for continuous improvement of curriculum and instructional practices.
• Mentored struggling students, providing one-on-one support to improve their academic performance.
• Developed strong relationships with parents and guardians, fostering open communication regarding student progress.
• Promoted cultural competency among students through exposure to diverse perspectives and experiences within the classroom setting.
• Built relationships and communicated with parents to provide best learning environment for children.

To collect for the City of Jacksonville. Process title work and driver's license transactions. Collect property taxes and traffic citations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.