Front Desk Receptionist
Eureka inn hotel
Hi, I’m
Robin Thornton
Eureka,CA
Summary
Dynamic Head Housekeeper at Clarion Hotel & Suites, adept at enhancing operational efficiency and reducing labor costs. Expert in laundry management and supply inventory, while fostering exceptional guest relations. Proven ability to train staff, ensuring high-quality service and performance. Committed to maintaining impeccable cleaning standards and customer satisfaction.
Work History
Eureka inn hotelEureka, California
Front Desk Receptionist
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Econo Lodge hotelEureka, California
Manager
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched quality assurance practices for each phase of development
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Clarion Hotel & Suites
Head Housekeeper and Laundry
Job overview
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
Education
Eureka High SchoolEureka, CA
High School Diploma
Skills
Cleaning practices
Type equipment operations
Customer service focus
Window cleaning
Folding clean laundry
Sorting and washing laundry
Supply inventory management
Laundry expertise
Ironing clothing
Housekeeping
Guest relations
Timeline
Manager
Econo Lodge hotel
Eureka High School
High School Diploma
Head Housekeeper and Laundry
Clarion Hotel & Suites