Summary
Education
Skills
Timeline
Affiliations
Work History
References
Robin Thoroughgood

Robin Thoroughgood

Daytona Beach,FL

Summary

Energetic and versatile professional with 30+ years of experience in business development, marketing, and operations. Proven track record in entrepreneurial leadership, customer relations, and strategic growth across diverse industries. Motivated to contribute dynamic skills to a reputable organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Education

Bachelor of Science - Business Administration (Marketing & Accounting)

West Virginia Wesleyan College, Buckhannon, WV
  • Second Major: Sociology
  • Minor: Economics

Skills

  • Strategic Business Development & Marketing
  • Relationship-Centered Sales & Client Retention
  • Financial Management & Reporting
  • Project Management & Operational Leadership
  • CRM Platforms (Salesforce, HubSpot)
  • Microsoft Office
  • Google Suite
  • Windows 11
  • AI for Business Operations & Automation
  • Social Media Marketing & Event Planning

Timeline

Owner / Manager - Absolutely the Best Services, LLC
06.2021 - Current
Server - Clean Plate, LLC/Malibu Beach Grill
04.2019 - 02.2022
Cook - RREMC Restaurants-Denny's
11.2018 - 04.2020
Executive Assistant - Costa Property Management
02.2017 - 09.2018
Sales & Design Consultant - The Tile Shop
04.2015 - 03.2017
Business Development Manager - JNR Contracting Services
04.2010 - 03.2015
Sales Manager - Hilton University of Florida – Davidson Hotel Group
12.2007 - 02.2010
President - Coastal Contracting Services, Inc.
06.2003 - 10.2007
Account Executive - Aggtrans, Inc.
04.2002 - 06.2003
President - R. Clark Construction, Inc.
07.1997 - 03.2002
Account Executive / Brand Ambassador - IKON Office Solutions – Canon
01.1996 - 08.1997
Sr. Sales Manager - United States Cellular
02.1994 - 01.1997
Assistant Project Manager - David Albritton Builder, Inc.
08.1992 - 02.1994
Sales Associate - Vector Marketing Association
03.1986 - 01.1989
Assistant Manager / Server - Georgetown North Restaurant
02.1985 - 08.1992
West Virginia Wesleyan College - Bachelor of Science, Business Administration (Marketing & Accounting)

Affiliations

  • Volunteer
  • Member of the National Audubon Society

Work History

Owner / Manager

Absolutely the Best Services, LLC
Daytona Beach, FL
06.2021 - Current
  • Formulated and implemented strategic plans to boost profitability, achieving 150%-200% year-over-year revenue growth.
  • Enhanced marketing strategies to drive business growth.
  • B2B/B2C sales, social media campaigns, and lead generation.
  • Manage day-to-day operations.
  • Maintained relationships with existing clients by providing superior customer service.

Server

Clean Plate, LLC/Malibu Beach Grill
Port Orange, FL
04.2019 - 02.2022
  • Detailed knowledge of the menu, daily specials, and signature drinks.
  • Developed and maintained customer relationships, ensuring a positive, enjoyable experience, and customer satisfaction.
  • Teamwork, SOP, and POS compliance, sales, and upselling.

Cook

RREMC Restaurants-Denny's
Port Orange, FL
11.2018 - 04.2020
  • Prepared meals according to recipes and menus to meet the highest quality and cooking times accordingly.
  • Compliant with state and corporate policies and procedures.
  • Facilitated clear communication among staff to streamline operations and ensure customer satisfaction.

Executive Assistant

Costa Property Management
Daytona Beach, FL
02.2017 - 09.2018
  • Directed rent processing, financial management, and vendor relations.
  • Increased operational efficiency through routine inspections, promptly delegating work orders, and detailed reports to support operational efficiency.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.

Sales & Design Consultant

The Tile Shop
Daytona Beach, FL
04.2015 - 03.2017
  • Built customer relationships and managed contractor accounts
  • Reviewed purchase orders prior to submission to ensure accuracy of item descriptions and quantities.
  • Developed and presented customized interior design concepts to clients based on their individual style preferences.
  • Organized showroom displays to maximize visual appeal for potential buyers
  • Upheld superior customer satisfaction benchmarks.

Business Development Manager

JNR Contracting Services
, Multi-State Territory
04.2010 - 03.2015
  • Marketed & distributed "ALO" drink across MD, PA, NJ, and Long Island.
  • Exceeded sales targets and developed growth strategies through trend research and analysis.
  • Researched target markets to understand the needs of current and potential customers.
  • Attended tradeshows and conferences to network with potential clients and to create brand awareness: Food Network Channel, "Taste of Philadelphia," and the "Atlantic City Marathon."

Sales Manager

Hilton University of Florida – Davidson Hotel Group
Gainesville, FL
12.2007 - 02.2010
  • Restored important client relationships with University of Florida.
  • Hosted VIP clients and events such as Pinks All Out, AAFL Inaugural Draft, NHRA Gator Nationals, and Babe Ruth Softball Tournament.
  • Increased catering sales by 180% with custom menu programs for SEC sports teams.
  • Served as a brand ambassador at the Gainesville Sports Commission, the Chamber of Commerce, and the UAA (University Athletic Association).

President

Coastal Contracting Services, Inc.
Ocean City, MD
06.2003 - 10.2007
  • Specialist subcontractor for the 'Sunset Island' project in Ocean City, Maryland.
  • Responsible for maintaining schedules, adhering to timelines, ensuring quality assurance, organizing, and submitting documents and reports.
  • Directed all facets of project management and daily activities.
  • Served as main liaison for superintendents and general contractors.
  • Facilitate issue resolution and manage changes as they arise.
  • Negotiated contracts with vendors, suppliers and other partners.

Account Executive

Aggtrans, Inc.
Linthicum, MD
04.2002 - 06.2003
  • Coordinated successful networking events to enhance business connections.
  • Utilized DODGE Reports to generate leads and drive business expansion.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Created presentations, prepared estimates, and negotiated contracts.
  • Exceeded sales quotas and quarterly objectives.

President

R. Clark Construction, Inc.
McCutchanville, IN
07.1997 - 03.2002
  • Introduced decorative concrete systems across the tri-state region.
  • Increased sales revenue by 200% year-over-year.
  • Gained accolades in prestigious publications and competitions.
  • Boosted brand exposure by organizing home shows and expos.

Account Executive / Brand Ambassador

IKON Office Solutions – Canon
Evansville, IN
01.1996 - 08.1997
  • Gained 25% market share through strategic customer development.
  • Exceeded sales quotas and goals, both monthly and quarterly.

Sr. Sales Manager

United States Cellular
Gainesville, Evansville, IN
02.1994 - 01.1997
  • Managed retail operations and led grand openings with Chamber partnerships.
  • Brand ambassador and celebrity liaison.
  • Surpassed sales targets leading to accelerated management promotions.

Assistant Project Manager

David Albritton Builder, Inc.
Homestead, FL
08.1992 - 02.1994
  • Supported emergency setup post-Hurricane Andrew.
  • Managed permits and inspections; responsible for daily updates on code changes.
  • Complete turn-key commercial construction project and organized emergency residential services post-hurricane.
  • Material and supply acquisition.

Assistant Manager / Server

Georgetown North Restaurant
Bel Air, MD
02.1985 - 08.1992
  • Developed expertise across all facets of the restaurant and catering division.
  • Ensured adherence to quality standards.
  • Spearheaded marketing events, and hosted celebrity appearances.
  • Developed a core business foundation through a family-owned enterprise.

Sales Associate

Vector Marketing Association
Bel Air, MD
03.1986 - 01.1989
  • Achieved promotion on first day by surpassing sales target by 1,000%.
  • Formed numerous networking pathways to enhance lead acquisition.
  • Presentation, demonstration, and sales acquisition.

References

References available upon request.

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