Robin Tignall
Pasadena,Maryland
Summary
Seasoned Property/Asset Manager offering 30+ years' experience in field and demonstrated track record of accomplishment. Successful at developing and implementing procedures. Gifted communicator, presenter and negotiator with diplomatic and personable nature. Strong relationship-building, organizational and decision-making skills.
Overview
33
33
years of professional experience
Work History
Asset Manager
Housing Commission of Anne Arundel County
Glen Burnie, MD
09.2021 - Current
- Assess eligibility of applicants in accordance with predetermined criteria to fill vacancies.
- Implement property inspection procedures to maintain compliance with housing codes.
- Assist clients with permanent housing transitions.
- Maintain residential tenancy agreements for renewal or termination following program guidelines.
- Supervise personnel directly engaged in housing program administration, maintenance and clerical support.
- Perform statistical collection to track tenant communication and applicant data.
- Investigate key breaches of tenancy contracts.
- Obtain quotes from contractors for repair work to maintain property.
- Review physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
- Review completed applications and assessed household information against file history and program regulations.
- Prepare and update vendor files, tax documents and insurance information.
- Prepare weekly payroll for team of salaried and hourly employees.
- Code invoices and other records to maintain organized and accurate records.
- Apply mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Property Manager
Acento Real Estate Partners LLC.
Ellicott City, MD
05.2020 - 09.2021
- Inspect properties regularly to identify deficiencies and schedule repairs.
- Handle resident complaints and expedite all maintenance requests.
- Save money by operating community within budget.
- Drive facility growth and increase resident morale by planning special activity events.
- Improve NOI through rent growth and expense management.
- Solicit and analyze bids for repairs, renovation and general maintenance.
- Review completed applications and assess household information against file history and program regulations; for HUD Vouchers.
- Maintain in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Collect rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Review and approve or deny invoices related to property costs based on budgetary and contractual specifications.
- Handle disciplinary actions, performance appraisals, and terminations of company staff.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.
- Administered biweekly payroll to ensure accurate and timely employee compensation.
Community Property Manager
Awalt Builders Inc.
AwaltEllicott City, MD
03.2000 - 04.2020
- Fostered good working relationships with owners, residents and board members.
- Managed day-to-day operations for 414-unit multi-family property with 1300 occupants.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
- Boosted tenant retention by addressing issues to achieve speedy resolution.
- Handled disciplinary actions, performance appraisals, and terminations of company staff.
- Experienced working with HUD housing voucher programs.
- Supervised 10 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Drove facility growth and increased resident morale by planning special activities.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Community Property Manager
Harbor Group Management Company
Norfolk, VA
12.1999 - 03.2000
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Managed routine maintenance and emergency response services provided by contractors and vendors.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Monitored all infrastructure and building expenses and reviewed and approved invoices.
- Taught, promoted and enforced safe work practices among on-site staff.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Conducted apartment tours for potential tenants and answered questions about property.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Oversaw repairs and enhancements by working closely with maintenance staff.
Leasing Manager
Maryland Management Company
Hanover, MD
06.1990 - 12.1999
- Wrote and filed reports each day on current leasing activities.
- Created and managed effective marketing strategies.
- Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
- Collected and maintained careful records of rental payments.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Received, checked and processed applications for new leases.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Education
High School Diploma -
Lansdowne High School & Academy of Finance
Baltimore, MDSkills
- Fair housing mandates
- Skilled multi-tasker
- Microsoft Office, Microsoft Teams, Excel
- Tenant and eviction laws
- Community marketing
- Conflict handling
- Team training
- OneSite, Yardi, Realpage, Jenark
- Security deposit refunds
- Sales and marketing
- Payment processing
- Daily operations management
- Staff supervision
- Microsoft Teams
- Income and expense management
- Maintenance Oversight
- Federal Regulation Compliance
- Account Auditing
- Payment Processing
- Payroll Preparation and Processing
- Grounds and Facility Inspection
- Behavioral Skills Development
- Community Resource Navigation
- Tax Credit Certification
Timeline
Asset Manager
Housing Commission of Anne Arundel County
09.2021 - Current
Property Manager
Acento Real Estate Partners LLC.
05.2020 - 09.2021
Community Property Manager
Awalt Builders Inc.
03.2000 - 04.2020
Community Property Manager
Harbor Group Management Company
12.1999 - 03.2000
Leasing Manager
Maryland Management Company
06.1990 - 12.1999
High School Diploma -
Lansdowne High School & Academy of Finance
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