Summary
Overview
Work History
Education
Skills
Websites
Timeline
BusinessDevelopmentManager
ROBIN TIMPANARO

ROBIN TIMPANARO

Wallington,NJ

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

40
40
years of professional experience

Work History

Store Manager

NJIT BOOKSTORE
04.2018 - Current
  • Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Manages inventory control, cash control, and store opening and closing procedures.
  • Addresses customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Manages store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assists with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Manages financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacts well with customers, campus staff and faculty, to build connections and nurture relationships

Concessions Supervisor

Deleware North
04.2018 - Current
  • Manages and motivates employees to be productive and engaged in work.
  • Accomplishes multiple tasks within established timeframes.
  • Maintains professional, organized, and safe environment for employees and patrons.
  • Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolves customer complaints while prioritizing customer satisfaction and loyalty.
  • Takes ownership of customer issues and followed problems through to resolution.
  • Manages a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Department Manager

BED BATH & BEYOND
01.2001 - 06.2017
  • Opened and closed the store, which included counting cash drawers and making bank deposit
  • Helped customers select products that best fit their personal needs
  • Answered customers questions and addressed problems and complaints in person and via phone
  • Maintained visually appealing and effective displays for the department
  • Exceeded personal sales goals for 16 quarters in a row
  • Kept current on market and product trends to effectively answer customer questions
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
  • Offered direction and gave constructive feedback to motivate team members
  • Held each team member accountable for achieving brand and performance goals
  • Built and maintained effective relationships with peers and upper management
  • Attended 4 team meetings each month to voice concerns and offer constructive feedback to others
  • Recruited, hired, developed and retained retail talent for the company
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
  • Processed shipments and maintained organized stock shelves
  • Received trucks, stocked shelves and carried merchandise out on the floor for customers.

Education

High School Diploma -

Wallington Junior Senior High School
Wallington, NJ
06.1983

Skills

Customer Service

Problem-Solving

Customer Relations

Multitasking and Organization

Store operations

Customer Service Management

Training and mentoring

Store Opening and Closing

Team Leadership

Friendly and Positive

Outstanding communication skills

Team leadership and coaching

Inventory Management

Store Merchandising

Cash Management

Retail Inventory Management

Employee Training

Inventory Control

Goals and performance

Team motivation

Operations Management

Supply Ordering

Policies and Procedures

Staff Supervision

Staff Management

Payroll Management

Loss Prevention

Bank and Safe Deposits

Inventory Oversight

Loss Prevention Procedures

Retail Merchandise Quality Standards

Performance Reviews

Sales Analysis

Vendor Management

Personnel development

Marketing and Promotions

Special Events

Competitor Monitoring

Operations Oversight

Talent Recruitment

Process Improvements

Budget Development

Partnership Building

Program implementation

Staff training/development

Inventory Tracking and Management

Timeline

Store Manager

NJIT BOOKSTORE
04.2018 - Current

Concessions Supervisor

Deleware North
04.2018 - Current

Department Manager

BED BATH & BEYOND
01.2001 - 06.2017

High School Diploma -

Wallington Junior Senior High School
ROBIN TIMPANARO