Robin Tokuhisa
Ewa Beach,HI
Summary
Successful Home Daycare Provider with proven skills in caring for children as young as 1 month. Maintains safe, welcoming environment to encourage children's health development. Offers opportunities to play, learn and explore every day.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Daycare Provider
Self Employed Services
06.2011 - Current
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Taught children to organize toys, wash hands, and share by leading by example.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Changed diapers of very young children and assisted older kids with bathroom requirements.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good social skills by helping children work through conflicts and leading many collaborative games.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
- Balanced children's days between play, instruction and rest with well-designed schedules.
- Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.
- Assisted in potty training and toilet hygiene.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Implemented daily routines and activities to stimulate and engage children.
- Encouraged children's emotional and social development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Responded to inquiries from parents and guardians.
- Provided support and guidance to children in conflict resolution.
- Monitored children's activities to verify safety and wellbeing.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings and any medications administered.
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
Client Service Advisor
Berry
05.2005 - 06.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained and managed customer files and databases.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Offered personalized solutions to meet customer requirements and close sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Education
Brigham Young University - Hawaii
La'ie, HIHigh School Diploma -
Waialua High School
Waialua, HI06.1985
Skills
- Infant Care and Feeding
- Housekeeping Duties
- Caring and Responsible
- Strategy Management
- Learning Styles
- Group and Individual Care
- Educational Settings
- Positive Reinforcement Methods
- Plan Activities
- Accounting Records
- Parental and Guardian Assistance
- Develop Lesson Plans
- Emergency Situations
- Support Parents
- Feeding Guidelines Knowledge
- Manage Behaviors
- Microsoft Office
- Arts and Crafts
- Behavior Redirection
- Educational Games
- Structured Activity Planning
- Dietary Needs
- Observing and Monitoring Behavior
- Daycare Management
- Social and Emotional Development
- Client Needs Assessment
- Teaching Children
- Daily Logs
- Health and Safety
- Behavior Modification Techniques
- Sales and Upselling
- Call Center Operations
- Customer Relations
- Closing Sales
- Report Preparation
- Microsoft Word
- Microsoft Excel
- Trained in Salesforce
- Critical Thinking
- Customer Service
- Filing
- Managing Multiple Tasks
- Document and Records Management
- Providing Feedback
- New Business Generation
- Strategic Recommendations
- Overcoming Objections
- Correcting Discrepancies
- Claims Investigations
- Converting Leads
- Establishing Contacts
- Client Rapport-Building
Certification
- Licensed State of Hawaii Family Child Care Home - Current License 5/13/23 - 5/13/25
- USDA Food Program Training - 10/2022 - 10/2023
- Certificate of Completion of Adult and Pediatric First Aid/CPR/AED , American Red Cross - 3/26/22 - 3/26/24
- Certificate of Training Hawaii State Department of Health Food Handler Course, State Food Safety - 6/24/21 - 6/24/24
- Certificate of Training Completion Safe Sleep in Child Care- 4/28/23 - 4/28/24
Timeline
Home Daycare Provider
Self Employed Services
06.2011 - Current
Client Service Advisor
Berry
05.2005 - 06.2011
No Degree - Education
Brigham Young University - Hawaii
High School Diploma -
Waialua High School
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