Robin T. Pardee
Williamsburg,VA
Summary
Experienced Office Manager and Entrepreneur with a strong background in office operations and business management. Over four years of experience at Northwestern Mutual, managing office workflows, and supporting financial advisors. Proven ability to run and grow a successful consignment shop, demonstrating leadership, financial management, and operational excellence. Skilled in overseeing staff, improving processes, and driving customer satisfaction. Strong communicator with a focus on efficiency and team collaboration. Versatile manager with a background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
23
23
years of professional experience
Work History
Office Manager
Northwestern Mutual
Williamsburg, VA
06.2020 - Current
- Internal Communication: Ensured effective communication within the office, disseminating important updates and keeping everyone informed, preventing misunderstandings
- External Communication: Managed professional and timely correspondence with clients, suppliers, and external parties to foster good relationships and enhance the organization’s reputation
- Office Maintenance: Coordinated office facility maintenance, ensuring the workspace remained safe, clean, and well-maintained
- Managed repairs, janitorial services, and employee comfort
- Vendor Management: Built strong relationships with external vendors and service providers to maintain office infrastructure and ensure high-quality service delivery
- Managing Office Supplies: Ensured that the office was well-stocked with necessary supplies, from stationery to pantry items
- Maintained inventory and managed supplier relationships
- Organization: Highly organized and adept at multitasking, managing multiple office responsibilities with a keen eye for detail
- Problem-Solving: Skilled in identifying issues and quickly finding solutions to ensure the smooth operation of office functions
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiar with office equipment for smooth office operations
- Leadership: Demonstrated strong leadership skills in managing teams and overseeing office staff to ensure high productivity and morale
- Attention to Detail: Ensured all documentation, records, and office procedures were accurate, organized, and up-to-date for compliance and efficiency
Co-Owner/Operator
Hannah's Closet Consignment Sale
Williamsburg, VA
01.2010 - Current
- Coordinate with Community Organizations: Facilitate donations for local community needs
- Organization: Collection and drop-off of over 30,000 items within a 48-hour period for each sale, ensuring high-quality control standards are met
- Supervise and Train Over 60 Volunteers: During sale week, with a return rate of 90% from sale to sale
- Develop and Maintain Online Platforms: Including the business website, Facebook page, email database, and sale software
- Average Sales Rate: 60-70% of consigned items within a 3-day sale
- Market to Local Community Agencies: Building positive relationships, increasing sales and attendance, and tripling revenue over a 7-year period
- Maintain Detailed Business Records: Track profit margins, and manage stock and materials
- Organize and Maintain Inventory: Including customer transactions, and financial documents, ensuring compliance and accuracy
School Age Coordinator, Youth Programs
United States Air Force Reserve
Mountain Home, ID
08.2003 - 04.2008
- Managed day-to-day operations, ensuring compliance with high standards, resulting in top Air Force inspection scores.
- Built relationships with local agencies: implementing community service projects.
- Evaluated family requirements to formulate tailored goals.
- Designed and implemented a financial skills class, directed towards children and staff, later adopted by the local after-school program.
- Ensured detailed program documentation, including records and files, was maintained efficiently for compliance and internal reference.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education and Training Coordinator
Idaho Migrant Head Start
Mountain Home, ID
05.2002 - 08.2003
- Worked with Staff and Families: Including over 90 families to ensure compliance with Head Start requirements and best practices
- Conducted Monthly Training Sessions: With families and staff on various topics such as child care, financial management, parenting, and immigration laws
- Coordinated with Local Service Agencies: Assessing family needs, provided home visits, referrals, and follow-up support
- Maintained and Organized All Program Records: With documentation to ensure compliance and smooth office operations
Education
B.S. - Leisure Systems Studies, Therapeutic Recreation
East Carolina University
Greenville, NCSkills
- Program Management & Operations
- Staff Supervision & Training
- Community Engagement & Relations
- Event Coordination & Planning
- Financial Management & Budgeting
- Volunteer Coordination
- Website & Social Media Management
- Office Documentation & Record-Keeping
- Inventory & Supply Management
- Communication & Interpersonal Skills
- Strong Organizational & Planning Skills
- Leadership & Staff Development
Websites
Timeline
Office Manager
Northwestern Mutual
06.2020 - Current
Co-Owner/Operator
Hannah's Closet Consignment Sale
01.2010 - Current
School Age Coordinator, Youth Programs
United States Air Force Reserve
08.2003 - 04.2008
Education and Training Coordinator
Idaho Migrant Head Start
05.2002 - 08.2003
B.S. - Leisure Systems Studies, Therapeutic Recreation
East Carolina University
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