Robin Truesdale
Wilmington,DE
Summary
Dynamic and results-oriented professional with a proven track record at The Grand Opera House, enhancing customer satisfaction and increasing ticket sales through exceptional service and efficiency. Skilled in POS system operation and customer relationship management, I excel in fast-paced environments, demonstrating flexibility and excellent communication. Committed to fostering positive guest relations and achieving company goals.
Overview
14
14
years of professional experience
Work History
Box Office Representative
The Grand Opera House
11.2022 - Current
- Contributed to a positive work environment through effective communication with team members and supervisors.
- Developed strong knowledge of venue layout, pricing structures, and event schedules for optimal customer assistance.
- Expedited wait times during peak periods by processing transactions quickly while maintaining accuracy.
- Enhanced customer satisfaction by offering tailored recommendations for upcoming events based on individual preferences.
- Participated in team meetings to discuss performance metrics, sharing ideas for improvement initiatives.
- Maintained accurate box office records, ensuring efficient operations and data tracking.
- Increased ticket sales by providing excellent customer service and efficiently handling transactions.
- Provided exceptional service to patrons with disabilities or special needs, fostering an inclusive atmosphere for all guests.
- Ensured all financial transactions were accurately recorded, contributing to precise revenue tracking and reporting.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Sold admission, processed payments, and issued tickets.
Cashier/Prep Cook
Restaurant Associates A Division of Compass Group
08.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Monitored food quality and presentation to maintain high standards.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Managed opening and closing shift kitchen tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Cashier/Prep Cook
ShopRite
04.2011 - 08.2011
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Trained and assisted new kitchen staff members.
Education
High School Diploma -
Brandywine High School
Wilmington, DE06-2000
Skills
- Microsoft office
- Social media
- Ticket sales
- Quick learner
- Customer service
- Flexibility
- Dependability
- Cleaning and sanitization
- Guest relations
- Policy enforcement
- POS system operation
- Proactivity
- Accountability
- Telephone management
- Teamwork
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Active listening
- Effective communication
- Call answering and routing
- Decision-making
- Customer engagement
- Cash handling
- Relationship building
- Data entry
- Hospitality service expertise
- Customer relationship management
- Professionalism
- Customer requests
- Payment processing
- Customer queries and response
Timeline
Box Office Representative
The Grand Opera House
11.2022 - Current
Cashier/Prep Cook
Restaurant Associates A Division of Compass Group
08.2021 - 10.2022
Cashier/Prep Cook
ShopRite
04.2011 - 08.2011
High School Diploma -
Brandywine High School
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