Robin Valdes
Farmersville
Summary
Proactive and results driven healthcare professional with over 10 years of experience in medical sales, clinical operations, and insurance coordination. Known for building lasting relationships, with physicians, optimizing, front office, workflow, and driving adoption of revenue generating services. Strong communicator with approving ability to bridge, clinical, administrative, and vendor facing roles. Seeking a role where my skills and operational insight can help and support efficient growth within a team.
Overview
13
13
years of professional experience
2022
2022
years of post-secondary education
Work History
Member Account Admin Specialist
Blue Cross Blue Shield of Tennessee
Dallas
09.2025 - Current
- Assisted in managing member inquiries and resolving issues efficiently.
- Supported high volume projects by gathering relevant data and preparing reports.
- Collaborated with teams to implement process improvements for service delivery.
- Audit and reconcile spreadsheets and reporting data across systems to maintain operational integrity.
Independent Medical Sales Consultant
MedSource101
Dallas
02.2019 - 12.2020
- Conducted product presentations and demonstrations to educate clients on features.
- Collaborated with marketing team to create effective sales materials and resources.
- Contracted with multiple vendors to reduce new clinical and diagnostic service lines to private practices and specialty clinics.
Insurance Coordinator
Frisco Pain and Spine
Frisco
08.2017 - 12.2018
- Managed claims submissions through electronic billing systems consistently.
- Communicated with insurance providers to resolve discrepancies and issues.
- Provided cross functional support between insurance coordinator and front desk roles to maintain workflow efficiency.
Sales Support Coordinator
Plum Group Foods
Dallas
05.2016 - 07.2017
- Coordinated communication between sales team and customers for order processing.
- Managed inventory levels to ensure product availability for customer orders.
- Developed and maintained relationships with key clients to support sales efforts.
Administrative Assistant to Physicians
OrthoTexas
Plano
05.2013 - 05.2016
- Managed daily office operations and maintained organized filing systems.
- Assisted with EMR updates, patient, communication, and clinical documentation to include transcription.
- Provided direct administrative support to five orthopedic surgeons, managing calendars, surgeries, and referrals.
Education
Completed Coursework Toward Associates Degree
Collin County Community College
Plano, TX 08.2001 - 12.2022
South Garland High School
Garland, TXSkills
- Medical Sales & Provider Relations
- Practice Workflow Optimization
- Insurance Verification & Authorization
- EMR/ EHR Systems
- CRM Management
- Remote Client Communication
- Microsoft Office
- Google Workspace
Timeline
Member Account Admin Specialist
Blue Cross Blue Shield of Tennessee
09.2025 - Current
Independent Medical Sales Consultant
MedSource101
02.2019 - 12.2020
Insurance Coordinator
Frisco Pain and Spine
08.2017 - 12.2018
Sales Support Coordinator
Plum Group Foods
05.2016 - 07.2017
Administrative Assistant to Physicians
OrthoTexas
05.2013 - 05.2016
Completed Coursework Toward Associates Degree
Collin County Community College
08.2001 - 12.2022
South Garland High School