Robin Valencia
Yorktown,VA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
WaWa
10.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Nuclear Pipefitter
Newport News Shipyard
04.2021 - 07.2022
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Increased efficiency by collaborating with team members to install, assemble and repair piping systems in various construction projects.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Filled pipe systems with water and air to determine location of leaks.
- Supported team efficiency through clear communication regarding progress updates and potential issues during the course of projects.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
- Replaced faulty parts and repaired structural damages to pipes and related components.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Inspected and tested existing pipe systems to identify system defects and malfunctions.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Supported fellow team members in their tasks, fostering a collaborative work environment that prioritized both safety and efficiency.
- Collaborated effectively with supervisors to ensure that all necessary permits were obtained before commencing work on new projects.
- Eliminated risks by correctly identifying potential safety hazards.
- Fabricated piping pieces and components in line with design specifications for each system.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required and to determine best installation methods.
Evening Cook
Owen’s Marina
10.2016 - 03.2018
- Prepared food items in compliance with recipes and portioning control guidelines.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Streamlined communication between front-of-house and kitchen staff to minimize errors and delays in food service.
- Demonstrated flexibility and adaptability, stepping in to cover other roles within the kitchen as needed during busy periods or staff absences.
- Managed evening food preparation for timely service and streamlined kitchen operations.
Certified Nurse’s Aid
Crossville Health and Rehabilitation Center
01.2016 - 06.2016
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Transported patients between rooms and appointments or testing locations.
Customer Service Associate
WaWa
05.2015 - 10.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Waitress
Owen’s Marina
05.2014 - 08.2015
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Informed customers about daily and seasonal specials.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
Associate of Arts - Liberal Arts And General Studies
Virginia Peninsula Community College
Hampton, VA05.2025
Certified Dental Assistant - Dental Assisting
Accelerated Academ
Newport News03.2024
GED -
Denbigh Learning Center
Newport News07.2010
Skills
- Sterilization and Infection Control
- Patient Management
- Vital signs
- Certified in CPR/AED
- Attention to Detail
- Patient Assessments
- Communication
- Customer Service
- Empathetic
- Organized
- Adaptable
- Team oriented
References
- Caroline Rhoades, Mail Carrier, (757) 272-6612, cmrhoades12110@yahoo.com
- Christina Gergel, Pipe Welder, (757) 636-5866, gergelchristina@gmail.com
- Steven Gergel III, Structural Welding Foreman, (757) 348-5987, Stevengergel3@gmail.com
- Felicia Edinger, Manager at Yorktown Pub, (618) 975-3210, edingerfelicia@gmail.com
- Kathryn Owen, RDH, MS, (757) 897-7788, kaowen@cox.net
- Steven Mann, Fire Alarm Technician, (757) 401-3543, Stevenmann3389@gmail.com
Timeline
Customer Service Associate
WaWa
10.2023 - 12.2023
Nuclear Pipefitter
Newport News Shipyard
04.2021 - 07.2022
Evening Cook
Owen’s Marina
10.2016 - 03.2018
Certified Nurse’s Aid
Crossville Health and Rehabilitation Center
01.2016 - 06.2016
Customer Service Associate
WaWa
05.2015 - 10.2015
Waitress
Owen’s Marina
05.2014 - 08.2015
Associate of Arts - Liberal Arts And General Studies
Virginia Peninsula Community College
Certified Dental Assistant - Dental Assisting
Accelerated Academ
GED -
Denbigh Learning Center
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