Robin Vasquez Melgar
coventry,RI
Summary
I bring extensive experience in team management and leadership, with the ability to effectively communicate, inspire, and empower teams. My proven track record includes implementing innovative strategies that significantly elevate team performance and productivity.
With assertive analytical, communication, and collaboration skills, I thrive in dynamic environments and adapt quickly to new challenges. I am committed to driving team success and continually enhancing my professional skills. My positive attitude and commitment to ongoing growth ensure that I not only contribute effectively but also foster a culture of excellence and learning within the team.
Overview
20
20
years of professional experience
Work History
Deli Clerk
Walmart
01.2025 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Deli and Bakery Team Leader
Walmart
10.2021 - 01.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Security Officer
Securitas Security Services USA
01.2019 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Guest Service Team Leader
Cumberland Farms
12.2015 - 02.2019
- Spearheaded initiatives aimed at enhancing employee engagement within the Guest Services Team.
- Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationship building.
- Trained new team members on company policies, procedures, and best practices in guest services.
Customer Service Associate
Cumberland Farms
12.2005 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Safety
- Deadline management
- Task delegation
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Deli Clerk
Walmart
01.2025 - Current
Deli and Bakery Team Leader
Walmart
10.2021 - 01.2025
Security Officer
Securitas Security Services USA
01.2019 - 10.2021
Guest Service Team Leader
Cumberland Farms
12.2015 - 02.2019
Customer Service Associate
Cumberland Farms
12.2005 - 12.2015
Bachelor of Science - Business Administration
Southern New Hampshire University
Similar Profiles
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Taylor AndrewsTaylor Andrews
Cook at RicottisCook at Ricottis