Summary
Overview
Work History
Education
Skills
Timeline

Robin Vernon

Greenwich,NY

Summary

To secure a challenging position with a progressive organization which will utilize my skills, abilities and education with operations and management in the field of Travel and Tourism. Profile: Skilled in areas of staff supervision, inventory control, training staff and cashier management. Excellent problem solver with strong sales analysis and reporting skills. Experience in performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, preparing and maintaining records , strong organizational and multi-tasking skills along with performing other duties as required. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 30 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

52
52
years of professional experience

Work History

Branch Office Supervisor

AAA Northway
10.2021 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached employees through day-to-day work and complex problems.
  • Provided materials preparation, notes and minute taking for meetings.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Assistant Manager

AAA NORTHWAY
01.2007 - 10.2021
  • Maintains inventory levels Proven ability to plan and execute projects ahead of deadlines Managed front cashiers in areas of monies handling, voids, shift breaks and customer service Licensed Notary Interface directly with customers to provide assistance and resolve issues Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Receptionist/Kennel Assistant

BATTENKILL VETERINARY CLINIC
01.1998 - 01.2015
  • Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage
  • Maintained patient medical records including billings Scheduled appointments and able to handle two phone lines
  • Kept animals clean and free of contaminants to promote optimal health.
  • Administered care for animals and reported signs of illness, disease, and injury to veterinarians.
  • Answered telephones and performed administrative duties to assist receptionist during busy periods.

Receptionist

UPSTATE ANIMAL MEDICAL CENTER
01.2012 - 01.2014
  • Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage
  • Maintained patient medical records including billings Scheduled appointments and able to handle four phone lines

Member Service Associate

AAA NORTHWAY
01.1998 - 01.2007
  • Greet members in person and over the telephone
  • Assisted clients to enhance vacations to make them “comfortable and assuring” Excellent knowledge of modern office practices Resolved membership issues for front line staff
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Travel Agent

AAA NORTHWAY
01.1990 - 01.1998
  • Book hotel and rental car reservations for various corporate clients Use Apollo and other on-line engines to process tickets Burst tickets and ensure correct formatting/dates of tickets processed
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

Education

MILDRED ELLEY BUSINESS SCHOOL
1989

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GREENWICH CENTRAL SCHOOL
1988

Skills

  • Staff Training
  • Office Management
  • Organization and Planning
  • Policy and Procedure Modification
  • Office Supplies and Inventory
  • Billing and Invoicing
  • Microsoft Excel
  • Cash Flow and Reconciliation
  • Travel Coordination

Timeline

Branch Office Supervisor - AAA Northway
10.2021 - Current
Receptionist - UPSTATE ANIMAL MEDICAL CENTER
01.2012 - 01.2014
Assistant Manager - AAA NORTHWAY
01.2007 - 10.2021
Receptionist/Kennel Assistant - BATTENKILL VETERINARY CLINIC
01.1998 - 01.2015
Member Service Associate - AAA NORTHWAY
01.1998 - 01.2007
Travel Agent - AAA NORTHWAY
01.1990 - 01.1998
MILDRED ELLEY BUSINESS SCHOOL - ,
GREENWICH CENTRAL SCHOOL - ,
Robin Vernon