Robin Vinson-Brown

• Trained new police service technicians thoroughly, preparing them for their roles in the department effectively.
• Conducted traffic control duties efficiently during accidents or special events, ensuring public safety and orderliness at all times.
• Assisted fellow officers in handling complex situations, maintaining a cooperative team environment.
• Responded to emergency calls to provide assistance to citizens in need.
• Monitored crowded public areas and events to mitigate risk and promote safety.

Patrol Assigned areas of the Health Science Center

• Managed guest check-in and check-out processes, ensuring seamless experiences for all visitors.
• Coordinated room assignments and special requests to enhance guest satisfaction and comfort.
• Utilized reservation systems to maintain accurate booking records and optimize room availability.
• Resolved guest inquiries and complaints promptly, fostering positive relationships and loyalty.
• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Provided excellent customer service adhering to customer complaints and concerns
• Oversaw service and parts operations, ensuring timely delivery and customer satisfaction.
• Streamlined inventory management processes, reducing excess stock and increasing turnover rates.
• Implemented performance metrics to evaluate staff efficiency and optimize workflows.
• Making profit margins by selling parts/merchandise
• Assisted with payroll processing, including timesheet verification to send to HR and distributing payroll checks accurately and on time.