Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Vose

Jaffrey,NH

Summary

Accomplished Lead Communication Specialist and Campus Safety Officer at Franklin Pierce University, adept in customer service and problem-solving. Enhanced campus safety and improved team performance through effective training and communication. Skilled in data entry and community relations, achieving a significant decrease in unsolved cases.

Overview

15
15
years of professional experience

Work History

Lead Communication Specialist

Securitas Inc.
09.2011 - 06.2024

Greeted visitors, Determined their need and directed them to the appropriate personnel.

Answered incoming calls in a professional manner and sent them to appropriate departments.

Manage office Supply inventory and stocking supplies to ensure adequate stock levels are maintained at all times.

Performed data entry task's into various computer systems accurately and efficiently.

Assisted with special projects as needed by researching information on the internet or other various other sources.

Maintained and organized filing system of paper documents and electronic files.

Handled all incoming mail and all outgoing mail.

Trained employees on effective communication techniques, improving overall team performance and collaboration.

  • Enhanced campus safety by conducting regular patrols and monitoring security systems.
  • Notified police, fire department and emergency services of on-campus incidents.
  • Documented safety and security incidents using preset guidelines and methods.
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Utilized radio, telephone and [Type] communications equipment to contact other on-campus personnel and external authorities.
  • Obtained CPR, First Aid and [Type] certifications in preparation for on-campus emergencies.
  • Monitored security, fire and [Type] alarms via centralized electronic interface.
  • Enforced ongoing and special event parking regulations and issued parking tickets to violators.

Campus Safety Officer

Franklin Pierce University
01.2009 - 09.2011
  • Enhanced campus safety by conducting regular patrols and monitoring security systems.
  • Notified police, fire department and emergency services of on-campus incidents.
  • Documented safety and security incidents using preset guidelines and methods.
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Monitored security, fire and [Type] alarms via centralized electronic interface.
  • Obtained CPR, First Aid and [Type] certifications in preparation for on-campus emergencies.
  • Utilized radio, telephone and [Type] communications equipment to contact other on-campus personnel and external authorities.
  • Enforced ongoing and special event parking regulations and issued parking tickets to violators.
  • Improved knowledge of security services available to students and campus personnel by participating in workshops and [Type] trainings.
  • Supervised other campus security personnel and provided procedural and situational guidance.
  • Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
  • Served as initial contact for campus visitors and provided directions to specific buildings, events and [Type].
  • Developed strong relationships with the campus community by providing excellent customer service while addressing safety concerns or inquiries.
  • Reviewed daily reports from other officers to maintain situational awareness of ongoing issues or trends affecting campus safety levels.
  • Responded swiftly and effectively to alarms or disturbances while maintaining a professional demeanor under pressure.
  • Conducted thorough investigations into reported thefts or property damage, resulting in a decrease in unsolved cases.

Education

GED -

Conant High School
Jaffrey, NH
11.1976

Skills

Customer Service

Problem-Solving

Decision-Making

Data Entry

Community Relations

Timeline

Lead Communication Specialist

Securitas Inc.
09.2011 - 06.2024

Campus Safety Officer

Franklin Pierce University
01.2009 - 09.2011

GED -

Conant High School
Robin Vose