ROBIN WAINE
Everett,MA
Summary
MassDOT HOC Operator I, Excellent problem solving, analytical and interpersonal skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
MassDOT HOC Operator I
Massdot
08.2015 - Current
- Operated various types of computer programs, demonstrating versatility and adaptability in diverse work environments.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Monitor traffic and roadways using available systems and equipment, implement traffic mitigation response plans during incidents and road work activities, and update traffic and road conditions to traffic reporting agencies and systems in a timely manner.
- Comply with all assignment plans, policies and procedures in operating multiple traffic, facility and security monitoring and detection systems, including radio, phone and notification systems, and maintain functional familiarity with computer applications, electronic systems, and roadway traffic equipment.
Toll Collector
MassDot
07.2007 - 08.2015
- Established long-term customer relationships through prompt and courteous service
- Communicated all emergencies, delays due to weather and traffic changes to customers and supervisors
- Oversaw training of new employees
- Accountable for all revenue collected on shift
- Tracked time spent on assignments each day for productivity reporting
- Responsible for opening and closing lanes
- Recorded all transactions in computer system
- Prepared reports for unusual occurrences, recorded all non-revenue use, and issued no cash violations
- Complied with all safety procedures and communicated all safety issues to supervisors.
- Communicated to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
Administrator assistant/Accounts payable - Human Resource Generalist
Residence Inn by Marriott
08.2004 - 07.2008
- Answered and quickly redirected all calls through the work week
- Provided daily support to general manager and directors of all departments
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Prepared weekly and monthly financial, payroll and human resource reports for management staff
- Managed day to day operations of the hotels; accounts payable, payroll, banking, supply ordering and maintaining employee records
- Ordered and distributed office supplies while adhering to a fixed office budget
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
- Directed guests and routed deliveries and courier services
- Screened applicant resumes and coordinated both phone and in-person interviews.
Assistant store manager
Bath & Body Works
09.1999 - 07.2004
- Assisted in overseeing day-to-day operations, including: Sales/customer service, merchandising, product knowledge, open/close of store, scheduling and payroll/deposits
- Recruited/trained and supervised staff of seventy
- Oversaw loss prevention, receiving and processing of all products
- Maintained accurate stock records and schedules
- Store ranked #1 in district, top ten in region (18 months consecutively).
Education
Bachelor of Arts - Communications
Sothern New Hampshire University
Manchester, NH06.2018
Skills
- Computer-savvy
- Excellent time management
- Fast learner
- Deadline-driven
- Knowledge of state roads and highways
- Safety-conscious
- Highly dependable
- Detailed oriented
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
Timeline
MassDOT HOC Operator I
Massdot
08.2015 - Current
Toll Collector
MassDot
07.2007 - 08.2015
Administrator assistant/Accounts payable - Human Resource Generalist
Residence Inn by Marriott
08.2004 - 07.2008
Assistant store manager
Bath & Body Works
09.1999 - 07.2004
Bachelor of Arts - Communications
Sothern New Hampshire University
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