Robin White
Pell City
Summary
Dedicated and compassionate, Well progressive career history with direct coordination in any fast-paced environment. Have the ability to remain calm under pressure along with being very skillful at handling difficult and high stress situations. Always respectful with a great attitude and excellent customer service.
Overview
17
17
years of professional experience
Work History
Medical Assistant/Medical Laboratory Assistant
Greystone Medicine
Hoover
06.2019 - 09.2024
- Ensured that all regulatory requirements were met in accordance with state guidelines.
- Assisted physicians in patient care by taking vital signs, administering medications, and preparing exam rooms.
- Answered phones in a timely manner and addressed patient inquiries or directed them to the appropriate personnel.
- Provided guidance to new medical assistants on procedures and protocols.
- Assessed the needs of the facility's personnel and ordered necessary equipment accordingly.
- Reviewed lab results with physicians prior to informing patients of results.
- Monitored inventory levels of supplies within the medical office environment.
- Responded to inquiries from patients regarding their health status or treatments.
- Coordinated patient appointments with doctors, nurses, and other healthcare professionals.
- Explained policies, procedures and services to patients.
- Performed administrative tasks such as scheduling meetings, handling phone calls, filing paperwork.
- Created effective communication systems between departments to ensure smooth operations.
- Managed data entry into electronic health record software applications.
- Advised on best practices for maintaining medical records confidentiality and security protocols.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Demonstrated excellent customer service skills when interacting with patients or their families.
- Assisted physicians with clinical procedures such as suturing, casting, splinting, and wound care.
- Provided assistance to patients during examinations by taking vital signs and recording information into electronic health records.
- Organized patient scheduling, including scheduling follow-up visits with physicians.
- Developed protocols for handling emergency situations within the clinic setting.
- Ordered laboratory tests, imaging studies, medications, and other supplies needed for patient care.
- Assisted with referrals to specialists when necessary.
- Took responsibility for ensuring that all HIPAA regulations were followed regarding patient privacy rights.
- Greeted patients upon arrival in an efficient and friendly manner.
- Maintained inventory of medical supplies and equipment used in the office setting.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Filed insurance claims forms in accordance with applicable regulations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Analyzed test results and reported abnormal findings to physicians or other healthcare personnel promptly.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
- Performed routine cleaning and sterilization duties within the lab area.
- Conducted comprehensive blood tests, including CBC, lipid panels, and glucose levels, ensuring accurate patient diagnoses.
- Identified and corrected problems that could adversely affect test performance or reporting of test results.
- Obtained serum or viral swab samples for analysis.
- Cut, stained and mounted samples for assessment by pathologist.
Medical Assistant/Lead Phlebotomy Technician
GoNow Doctors Urgent Care
Springville
09.2015 - 10.2019
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Inspected equipment to ensure proper working order prior to use on patients.
- Collected samples from patients for laboratory testing purposes.
- Provided assistance to medical staff in performing minor surgical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patient examinations.
- Changed dressings on wounds to prevent infection and check for healing.
- Performed venipuncture and capillary punctures on patients of all ages.
- Managed workflow of the Phlebotomy Department by assigning tasks to staff members accordingly.
- Ensured that specimens were collected, labeled, stored, and transported properly.
- Scheduled appointments for blood draws according to departmental protocol.
- Resolved customer complaints in a timely fashion while maintaining confidentiality.
- Performed maintenance on lab equipment such as centrifuges, pipettes.
- Monitored inventory levels for laboratory supplies and equipment.
- Monitored logs to verify adherence to draw and testing schedules.
- Trained and supervised phlebotomists and lab assistants.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Clinical Coordinator/Supervisor
Blackwells way
Pinson
08.2011 - 10.2014
- Developed and implemented clinical protocols, policies, and procedures.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Provided direct supervision to clinical staff members in accordance with regulatory standards.
- Monitored quality assurance activities related to clinical operations.
- Conducted patient assessments to evaluate needs and develop individualized plans of care.
- Coordinated weekly work schedules for department employees.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Monitored patient care to ensure adherence to established clinical guidelines and standards.
- Administered medications and various vaccines and performed in-office labs and tests.
- Supervised clinical staff, providing training and performance evaluations to enhance team efficiency.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Clinical Research Coordinator
Birmingham Research Group
Hoover
04.2007 - 06.2011
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Monitored patient safety during clinical trials according to established guidelines.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Prepared informed consent forms for review by ethics committees.
- Developed and maintained accurate and timely study databases.
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Kept patient care protocols and clinical trial operations in compliance.
- Collected, processed and delivered specimens from trial participants.
- Placed orders for medications to be used in studies.
- Took vital signs and collected medical histories as part of study protocols.
- Conducted screening interviews to determine eligibility of possible subjects.
- Monitored subject enrollment and tracked dropout details.
- Performed patient assessments, collected and analyzed data, and prepared reports.
- Facilitated resolution of protocol deviations or violations reported by sites or detected through monitoring activities.
- Developed case report forms for data collection at investigational sites.
- Compiled trial related documents into a master file as required by sponsor or regulatory agency.
Skills
- Patient monitoring
- Clinical Research
- Payroll
- Immunization administration
- EKG administration
- Wound care specialist
- Emergency response preparedness
- Diagnostic image processing
- Infection control procedures
- Organizational skills
- Communication skills
- Supervising experience
- Accounts playable
- Customer service
- Medical assistant
- Receptionist
- Hospice care
- Orthopedic splints
- Prescription refills
- Suture removal
- Phlebotomy
- Patient care coordination
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Medical Assistant/Medical Laboratory Assistant
Greystone Medicine
06.2019 - 09.2024
Medical Assistant/Lead Phlebotomy Technician
GoNow Doctors Urgent Care
09.2015 - 10.2019
Clinical Coordinator/Supervisor
Blackwells way
08.2011 - 10.2014
Clinical Research Coordinator
Birmingham Research Group
04.2007 - 06.2011
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